| Description |
xix, 172 pages : illustrations ; 23 cm |
| Series |
ACHE management series |
|
Management series (Ann Arbor, Mich.)
|
| Contents |
Contents note continued: 7.Issues with "the Data"---Our Best Friend and (Sometimes) Worst Enemy -- Data Provide Accountability Like Nothing Else -- Data for Every Provider -- Unseating Free Riders -- When Is a Sample Big Enough? -- Be Wary of Any Sampling Data -- Don't Rely Only on the Data -- Why Marginal Performers Hold All the Cards -- To Focus on Specific Questions or Not -- Reference -- 8.How to Shadow Coach Physicians: A DIY Approach -- A Note Before We Get Started -- Why Shadow Coaching Is So Powerful -- Do-It-Yourself Shadow Coaching -- A Final Word, and a Story -- References -- About the Author |
|
Machine generated contents note: 1.The Heat Is On: A Case Study -- To 99th Percentile in Patient Satisfaction: One Group's Story -- Summary of Lessons Learned -- 2.A Dozen Reasons to Care About Patient Satisfaction -- Classic Reasons -- Newer Reasons -- Five Reasons You May Not Have Considered -- Taking the Next Steps -- References -- 3.How to Get Physicians to Engage on Patient Satisfaction---Six Steps That Work in the Real World -- Engagement Is the Key -- The Six-Step Process -- 4.Dealing with the Objections of Skeptical Physicians -- Typical Objections -- 5.How Physicians Can Make and Sustain Individual Behavior Changes -- Insights from the Science of Change and Improvement -- My Five-Stage Model -- References -- 6.How Leaders Can Ensure Success -- What Kind of Leader Are You? -- Being Systematic in an Undisciplined Organization -- Eleven Key Components for Your Patient-Centered System -- In a Nutshell -- References -- |
| Bibliography |
Includes bibliographical references |
| Subject |
Interpersonal relations.
|
|
Medical care -- Quality control.
|
|
Patient satisfaction.
|
|
Physician and patient.
|
| LC no. |
2015023876 |
| ISBN |
9781567937381 (paperback: alk. paper) |
|
