Reflecting on practice -- Ensuring respect and dignity -- Empathy and comfort skills -- Interview and assessment skills -- Assertiveness, advocacy, and negotiation skills -- Communicating where barriers exist -- Managing difficult situations -- Working in groups and teams -- Teaching skills
Summary
A 'how to' book that relates the theory of effective and ethical communication to the practice of nursing and provides a framework for developing communication skills to meet a variety of nursing situations
Notes
Previous ed.: 2005
Previously published as: Essential communication skills for nursing