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Book Cover
Author Wheeler, Sheila Q.

Title Telephone triage : theory, practice, and protocol development / Sheila Quilter Wheeler with Judith H. Windt ; photographs by Richard Wheeler
Published New York : Delmar Publishers, [1993]


Location Call no. Vol. Availability
Description xiv, 352 pages : illustrations ; 23 cm
Contents Ch. 1. Telephone Triage: An Overview -- Ch. 2. Medicolegal Aspects of Telephone Triage -- Ch. 3. Communication -- Ch. 4. Telephone Triage and the Nursing Process -- Ch. 5. Protocol and Form Design and Development -- Ch. 6. High-Risk Populations -- Ch. 7. Crisis Intervention -- App. A. Commonly Called Phone Numbers -- App. B. Suicide Intervention -- App. C. Master Protocol Collection List -- App. D. Emergency Department Protocol List -- App. E. Information Protocol List -- App. F. Support Group List -- App. G. Community Resource List -- App. H. Community Resource File Card Sample -- App. I. Microteaching Section Samples -- App. J. Treatment Microteaching Samples -- App. L. Diagnostic, Classifying, and Presumptive Terms -- App. M. Sample Lab Tests Form -- App. N. Sample List: Over-the-counter and transition medications -- App. O. Sample Pediatric Antipyretic Dosage Chart -- App. P. Telephone Policy: Parent Information Sheet -- App. Q. Prototype Protocol: Diarrhea (Pediatric)
App. R. Prototype Protocol: Vaginal Bleeding (Non-pregnant) -- App. S. Training Programs -- App. T. Informational and Specialized Programs -- App. U. Sample Standards and Quality Assurance -- App. V. Sample Reference Library
Bibliography Includes bibliographical references (pages 297-308) and index
Subject Crisis intervention (Mental health services)
Emergency nursing.
Telephone in medicine.
Triage (Medicine)
Author Windt, Judith H.
LC no. 92018437
ISBN 0827349912