Understanding the self / Carol M. Davis and Christine L. Williams -- Using the self to promote health / Carol M. Davis and Christine L. WIlliams -- The process of helping / Christine L. Williams and Carol M. Davis -- Communication strategies / Christine L. Williams -- Cross-cultural communication / Tamika R. Sanchez-Jones -- Communicating with children / Lois S. Marshall -- Communicating with cognitively impaired persons / Christine L. Williams -- Communicating with critically ill, mechanically ventilated clients / Nancy E. Villanueva -- Communicating with clients with psychiatric illnesses / Christine L. Williams
