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Author
Smith, Susan, 1946-
Title
Communications in nursing : communicating assertively and responsibly in nursing : a guidebook / Susan Smith
Edition
Second edition
Published
St.Louis, MO : Mosby-Year Book, 1992
Copies
Location
Call no.
Vol.
Availability
MELB
610.730699 SMI-C2
AVAILABLE
Description
xiv, 360 pages : illustrations ; 24 cm
Contents
Communicating assertively and responsibly in nursing -- The client-nurse relationship: a helping relationship -- Mutual problem-solving in nursing -- Warmth -- Respect -- Genuineness -- Specificity -- Empathy -- Self-disclosure -- Asking questions -- Expressing opinions -- Confrontation -- Refusing unreasonable requests -- Requesting support -- Feedback -- Relaxation -- Imagery -- Positive self-talk -- Overcoming evaluation anxiety -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and responsibly with unpopular clients -- Managing team conflict in assertive and responsible ways -- Good-bye and goodluck
Analysis
Nursing Communication
Bibliography
Includes bibliographical references and index
Subject
Communication in nursing.
Interpersonal communication.
Nurse and patient.
Communication.
Interprofessional Relations.
Nurse-Patient Relations.
Genre/Form
Nurses Instruction.
LC no.
91032701
ISBN
0801663571
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