Title Benchmarking performance indicators for water and wastewater utilities : survey data and analyses report / Angela K. Lafferty and William C. Lauer

Published Denver, CO : American Water Works Association, [2005] ©2005

Copies

Location	Call no.	Vol.	Availability
W'PONDS	628.1068 Laf/Bpi		AVAILABLE

Description xvii, 297 pages : color illustrations ; 28 cm Contents Machine derived contents note: Table of Contents -- Acknowledgements -- Executive Summary -- Chapter 1: Introduction -- Chapter 2: Report Scope and Methodology -- Chapter 3: Guide to Using ?Median Range? Charts -- Chapter 4: Participant Profile Summary -- Chapter 5: Performance Indicators Summary -- Chapter 6: Performance Indicators Summary Tables by Type, Region and Size -- Chapter 7: Performance Indicators Relational Analyses -- Appendixes -- A Detailed List of Performance Indicators -- B Definitions -- C Additional Participant Profile Summaries -- D Confidence Ratings -- E Conversion Tables -- Figures -- Tables Subject Water treatment plants -- Cost control -- Evaluation. Water utilities -- Customer services -- Evaluation. Benchmarking (Management) Water-supply. Sewage -- Purification. Author Lauer, Bill. American Water Works Association. Qualserve Benchmarking Program. LC no. 2005048305 ISBN 158321366X paperback

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