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Book Cover
Author Goman, Carol Kinsey.

Title The silent language of leaders : how body language can help-or hurt-how you lead / Carol Kinsey Goman
Edition First edition
Published San Francisco, Calif. : Jossey-Bass ; Chichester : John Wiley [distributor], 2011


Location Call no. Vol. Availability
 W'BOOL  650.13 Gom/Slo  AVAILABLE
Description viii, 278 pages : illustrations ; 22 cm
Contents Contents note continued: Technology, the Great Enabler -- Six Tips for a Conference Call -- Important Tips for Videoconferencing -- Technology Brings a New Range of Communication Options -- What's So Great About Face-to-Face? -- 6.He Leads, She Leads -- The Neuroscience of Gender -- Why Jane Doesn't Lead -- Thirteen Gender-Based Differences in Nonverbal Communication -- Leadership Styles of Men and Women -- The Body Language of Male and Female Leaders -- Body Language Tips for Male and Female Leaders -- Men Are from Mars, Women Are from Venus -- 7.Working With Global Teams -- Culture -- Cross-Cultural Body Language -- Lessons Learned -- 8.International Body Language -- Greeting Behaviors -- Business Cards -- Time -- Distance and Touch -- Eye Contact -- Seating -- Emotions -- Women -- Closing Words of Advice -- 9.The Nonverbal Future Of Leadership -- All Generations Bring Change -- The New Generation of Workers -- Gen Y and the Future of Visual Technology --
Contents note continued: The Future of Leadership -- Predictions for the Future of Body Language
Machine generated contents note: 1.Leadership At A Glance -- Your Three Brains -- Wired for Body Language -- The Eye of the Beholder -- Personal Curb Appeal -- Five Mistakes People Make Reading Your Body Language -- When Your Body Doesn't Match Your Words -- The Body Language of a Great Leader -- 2.Negotiation -- Four Tips for Reading Body Language -- Are They with You or Against You? -- Dealing with the Disengaged -- Are They Bluffing? -- Body Language Guidelines for Negotiators -- 3.Leading Change -- This Is Your Brain on Change -- The Body-Mind Connection -- Announcing Change -- What Do People Want from You? -- The Power of Empathy -- 4.Collaboration -- The Universal Need for Collaboration -- Wired to Connect -- Six Body Language Tips for Inclusion -- The Importance of How You Say What You Say -- Using Space -- Dress for Success -- What Your Office Says About You -- Familiarity Breeds Collaboration -- 5.Communicating Virtually And Face-To-Face --
Summary "Aspiring and seasoned leaders have been trained to manage their leadership communication in many important ways: how they provide feedback and motivate employees, how they convey the strategy for their organization, how they interact with major clients or partners. And yet, all their efforts to communicate effectively can be derailed by even the smallest nonverbal gestures such as the way they sit in a business meeting or stand at the podium at a speaking engagement or the amount of eye contact they give in a one-on-one meeting. Despite an abundance of leadership development programs and books that focus on effective communication, there?s little understanding of how nonverbal communication affects?positively or negatively?a leader?s success. In The Silent Language of Leadership, Carol Kinsey Goman explains that personal space, physical gestures, posture, facial expressions, and eye contact communicate louder than words and, thus, can be used strategically to help leaders manage, motivate, lead global teams, and communicate clearly in the digital age. Drawing on compelling psychological and neuroscience research, she shows leaders how to adjust their body language for maximum effect and offers advice for global business leaders. Some of the advice includes: Avoid shallow breathing while giving a pep talk to employees. Research shows that a shallow breather can make an entire room feel anxious and thus lead listeners to not believe the speaker. When meeting with employees in your organization with whom you don?t interact often, give them an eyebrow flash?the rapid raising of the inside corners of the eyebrow. This signal is used mostly involuntarily, for example, when you run into someone you know on the street. But it is also a powerful way to subtly show recognition and interest in someone. At the next business dinner or face-to-face meeting, find a table that allows you to sit at right angles to each other. Research shows that people are more interactive when seated at right angles that when straight across from each other. Next time you?re leading a meeting, notice if any audience members cover or block their mouths, which usually indicates skepticism. If you see this gesture, stop talking and address their disbelief: ?I know some of you have doubts about what I?ve just said,? or ?You look skeptical. Can you tell me what your concerns are?? Profound changes are shaking up our lives and the kind of leaders the world seeks: sharp economic swings, increasing global competitiveness, new technologies, social and cultural shifts, and the reshaping of our organizations. As the pace of change continues to accelerate, leaders need every tool available?including nonverbal skills?to improve their credibility and stay ahead of the curve."--
Notes Formerly CIP. Uk
Bibliography Includes bibliographical references and index
Notes Electronic version is available via MyiLibrary
Subject Body language.
Communication in management.
Communication in organizations.
Nonverbal communication in the workplace.
Author MyiLibrary.
LC no. 2010050248
ISBN 0470876360 (hbk.)
9780470876367 (hbk.)