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Author Weeks, Holly.

Title Failure to communicate : how conversations go wrong and what you can do to right them / Holly Weeks
Published Boston, Mass. : Harvard Business Press, [2008]
Boston, Mass. : Harvard Business Press, c2008


Location Call no. Vol. Availability
 MELB  650.13 Wee/Ftc  AVAILABLE
Description vi, 240 pages : illustrations ; 24 cm
Contents Anatomy of hard talks -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Caught up in emotions -- Out of emotion's grip: increasing skill -- Working blind in the "breakdown gap" -- Out of the breakdown gap: strategy and tactics -- Conclusion: getting back on track
Summary "Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print
Analysis Communication
Human relations
Notes Includes index
Bibliography Includes bibliographical references (pages 227-228) and index
Subject Business communication.
Interpersonal communication.
Oral communication.
Genre/Form Nonfiction
LC no. 2008007864
ISBN 9781578518999