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Author Joiner, Brian L.

Title Fourth generation management : the new business consciousness / Brian L. Joiner in collaboration with Sue Reynard ; with contributions from Yukihiro Ando ... [and others]
Published New York : McGraw-Hill, [1994]


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Description xiii, 289 pages : illustrations ; 24 cm
Contents Machine derived contents note: Fourth Generation Management: The New Business Consciousness. -- Voice of the Customer: The Arbiter of Quality. -- Process and System Thinking: The Organization as a Flow Chart. -- Voice of the Process: Taking Measure of the System. -- Language of Variation: The Virtues and Vices of Difference. -- Using Data to Improve: A Strategic Toolkit for Quality. -- All One Team: A Culture for Quality and Success. -- The Culture of Quality Improvement: The Constancy of Change
Summary In the past decade, an increasingly global marketplace has driven companies to seek more effective ways to manage. The methodologies that emerged from this investigation include total quality management (TQM), continuous improvement, reengineering, time-based competition, visionary leadership, and many others. What is still missing, however, is a clear explanation of the basic principles that underlie and unify these seemingly diverse approaches. Now, from Brian Joiner, the most articulate voice of the new breed of management gurus, comes Fourth Generation Management. This landmark book provides a coherent and concise synthesis of the best ideas being implemented today and the most promising ones taking shape for tomorrow. The key elements of Fourth Generation Management are a dedication to quality as defined by the customer, a scientific approach to rapid learning, and the creation of team-spirited relationships both within and beyond our organizations
Analysis Business Management
Bibliography Includes bibliographical references (pages 271-282) and index
Subject Organizational change.
Strategic planning.
Total quality management.
Organizational Innovation.
Author Ando, Yukihiro.
Reynard, Sue.
LC no. 93040042
ISBN 0070327157 (recycled, acid-free paper)
Other Titles 4th generation management
4th generation management