| Description |
xxvii, 737 pages : illustrations ; 26 cm |
| Series |
Handbooks in communication and media |
|
Handbooks in communication and media.
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| Contents |
Part I. Crisis and allied fields -- 1. Parameters for crisis communication / W. Timothy Coombs -- 2. Crisis communication and its allied fields / W. Timothy Coombs -- 3. Crisis communication research in public relations journals: tracking research trends over thirty years / Seon-Kyoung An and I-Huei Cheng -- Part II. Methodological variety -- [Section 2.1] Case studies -- 4. Organizational networks in disaster response: an examination of the US government network's efforts in Hurricane Katrina / Gabriel L. Adkins -- 5.Regaining altitude: a case analysis of the JetBlue Airways Valentine's Day 2007 crisis / Gregory G. Efhimiou -- [Section 2.2] Textual analysis -- 6. The press as agent of cultural repair: a textual analysis of news coverage of the Virginia Tech shootings / Mohamad H. Elmasry and Vidhi Chaudhri -- [Section 2.3] Content analysis -- 7. Are they practicing what we are preaching?: an investigation of crisis communication strategies in the media coverage of chemical accidents / Sherry J. Holladay -- [Section 2.4] -- Experimental -- 8. Examining the effects of mutability and framing on perceptions of human error and technical error crises: implications for situational crisis communication theory / W. Timothy Coombs and Sherry J. Holladay -- 9. How do past crises affect publics' perceptions of current events?: an experiment testing corporate reputation during an adverse event / J. Drew Elliot -- 10. Crisis response effectiveness: methodological considerations for advancement in empirical investigation into response impact / Tomasz A. Fediuk, Kristin M. Pace, and Isabel C. Botero -- Part III. The practice -- 11. "We tell people. It's up to them to be prepared": public relations practices of local emergency managers / Robert Littlefield ... [et al.] -- 12. Thirty common basic elements of crisis management plans: guidelines for handling the acute stage of "hard" emergencies at the tactical level / Alexander G. Nikolaev -- Part IV. Specific applications -- [Section 4.1] Organizational contexts -- 13. Oil industry crisis communication / Michelle Maresh and David E. Williams -- 14. Educational crisis management practices tentatively embrace the new media / Barbara S. Gainey -- 15. FEMA and the rhetoric of redemption: new directions in crisis communication models for government agencies / Elizabeth Johnson Avery and Ruthann W. Lariscy -- [Section 4.2] Crisis communication and race -- 16. Effective public relations in racially charged crises: not black or white / Brooke Fisher Liu -- 17. Public relations and reputation management in a crisis situation: how Denny's restaurants reinvigorated the firm's corporate identity / Ali M. Kanso, Steven R. Levitt, and Richard Alan Nelson -- Part V. Technology and crisis communication -- 18. New media for crisis communication: opportunities for technical translation, dialogue, and stakeholder responses / Keri K. Stephens and Patty Malone -- 19. Organizational and media uses of technology during fraud crises / Christopher Caldiero, Maureen Taylor, and Lia Ungureanu -- 20. Organizational use of new communication technology in product recall crises / Maureen Taylor -- Part VI. Global crisis communication -- 21. Crisis communication, complexity, and the cartoon affair: a case study / Finn Frandsen and Winni Johansen -- 22. Crisis communication and terrorist attacks: framing a response to the 2004 Madrid bombings and 2005 London bombings / María José Canel and Karen Sanders -- 23. Negotiating global citizenship: Mattel's 2007 recall crisis / Patricia A. Curtin -- 24. Celebrating expulsions?: crisis communication in the Swedish Migration Board / Orla Vigsø -- Part VII. Theory development -- 25. Crisis communicators in change: from plans to improvisations / Jesper Falkheimer and Mats Heide -- 26. Contingency theory of strategic conflict management: directions for the practice of crisis communication from a decade of theory development, discovery, and dialogue / Augustine Pang, Yan Jin, and Glen T. Cameron -- 27. Crisis-adaptive public information: a model for reliability in chaos / Suzanne Horsley -- 28. Communicating before a crisis: an exploration of bolstering, CSR, and inoculation practices / Shelley Wigley and Michael Pfau -- 29. Who suffers?: the effect of injured party on attributions of crisis responsibility / Sun-A Park and María E. Len-Ríos -- 30. The dialectics of organizational crisis management / Chrales Conrad ... [et al.] -- 31. Exploring crisis from a receiver perspective: understanding stakeholder reactions during crisis events / Tomasz A. Fediuk, W. Timothy Coombs, and Isabel C. Botero -- 32. Credibility seeking through an interorganizational alliance: instigating the fen-phen confrontation crisis / Timothy L. Sellnow, Shari R. Veil, and Renae A. Streifel -- Part VIII. Future research directions -- 33. Future directions of crisis communication research: emotions in crisis, the next frontier / Yan Jin and Augustine Pang -- 34. Complexity and crises: a new paradigm / Dawn R. Gilpin and Priscilla Murphy -- 35. Considering the future of crisis communication research: understanding the opportunities inherent to crisis events through the discourse of renewal / Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger -- 36. Toward a holistic organizational approach to understanding crisis / Maureen Taylor -- 37. What is a public relations "crisis"?: refocusing crisis research / Michael L. Kent -- 38. Crisis and learning / Larsåke Larsson -- 39. Pursuing evidence-based crisis communication / W. Timothy Coombs |
| Summary |
This is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. It includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina; explores the key emerging areas of new technology and global crisis communication; provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication |
| Notes |
Originally published: Blackwell Publishing Ltd., 2010 |
| Bibliography |
Includes bibliographical references and indexes |
| Subject |
Crisis management.
|
|
Communication in management.
|
| Author |
Coombs, W. Timothy.
|
|
Holladay, Sherry J.
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| LC no. |
2009041493 |
| ISBN |
9781444361902 (paperback) |
|
1444361902 (paperback) |
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