| Description |
1 volume (various pagings) : color illustrations ; 26 cm |
| Contents |
Pt. 1. Foundations of Business Communication. Ch. 1. Understanding Business Communication. Ch. 2. Communicating Successfully in an Organization -- Pt. 2. The Writing Process. Ch. 3. Planning Business Messages. Ch. 4. Organizing and Composing Business Messages. Ch. 5. Revising Business Messages -- Pt. 3. Letters, Memos, and Other Brief Messages. Ch. 6. Writing Direct Requests. Ch. 7. Writing Routine, Good-News, and Goodwill Messages. Ch. 8. Writing Bad-News Messages. Ch. 9. Writing Persuasive Messages -- Pt. 4. Reports and Proposals. Ch. 10. Writing Short Reports. Ch. 11. Planning Long Reports. Ch. 12. Writing Long Reports -- Pt. 5. Employment Messages. Ch. 13. Writing Resumes and Application Letters. Ch. 14. Interviewing for Employment and Following Up -- Pt. 6. Oral Communication. Ch. 15. Listening, Interviewing, and Conducting Meetings. Ch. 16. Giving Speeches and Oral Presentations -- Pt. 7. Special Types of Business Communication. Ch. 17. Intercultural Business Communication |
|
Ch. 18. Business Communication Technology -- Appendix A: Fundamentals of Grammar and Usage -- Appendix B: Format and Layout of Business Documents -- Appendix C: Documentation of Report Sources -- Appendix D: Correction Symbols |
| Notes |
Includes indexes |
| Bibliography |
Includes bibliographical references (page R1-R5) |
| Subject |
Business communication -- United States -- Case studies.
|
| Genre/Form |
Case studies.
|
| LC no. |
92033421 |
| ISBN |
0070068674 |
|
0071129456 paperback |
|
