1. Show Me the Profile: A Day in the Life of a Violence Consultant -- 2. The Crisis of Work -- 3. Who is the Violent Employee? -- 4. A Post Office Tragedy -- 5. A Modern Witch Hunt -- 6. When Systems Fail: The Case of the Frightened Manager -- 7. "Doesn't He Fit the Profile?" The Case of Roger -- 8. He's on His Way, and He's Got a Gun! Domestic Violence Comes to the Workplace -- 9. The Legal Conundrum: What Is the Employer's Duty? -- 10. Workplace Violence and Labor Relations: From Battleground to Collaboration -- 11. Assessing the Risk of Violence: Know Your Questions! -- 12. Seven Steps to Workplace Violence Prevention -- App. A. A Sample Policy
Bibliography
Includes bibliographical references (pages 145-146) and index
