| Description |
x, 313 pages : illustrations ; 23 cm |
| Contents |
The importance of process--Process mapping--Key stakeholders' roles and responsibilities--The ten-step process redesign methodology--Process improvement and creating the process team--The four lenses of analysis--Customer report cards, benchmarking, and best practices-- Process redesign case studies--Design principles for process redesign--Barriers to process redesign--Becoming a process-focused organization--Building cross-department process management--Using information technology in process management |
| Summary |
At last, a simple, well-written survey of process redesign that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. (Publisher) |
| Notes |
Includes index |
| Subject |
Communication in organizations.
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Flow charts.
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Organizational change.
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Organizational effectiveness.
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Process control.
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Workflow.
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| ISBN |
1932828044 |
|
9781932828047 |
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