| Description |
xi, 271 pages : illustrations ; 24 cm |
| Contents |
1. The Measurements-Oriented Corporation -- 2. Organizing to Collect Measures -- 3. Identifying Effective Measures -- 4. Measurement Tools and Techniques -- 5. Measuring and Reporting Internal Performance -- 6. Customer Satisfaction Measurement -- 7. Benchmarking: Measuring vs. Other Companies -- 8. Institutionalizing and Refining the Measurements Program -- 9. Business Process Reengineering -- 10. Using Systems in a Measurement Program -- App. A. Malcolm Baldrige Award Criteria Used to Evaluate Winners -- App. B. Sample Benchmarking Policy |
| Summary |
Once strictly a manufacturing practice, measurement today is used in every industry and every function to continually improve performance and stay competitive. You can use it too with Managing by Measuring, the most practical how-to guide available for setting up a results-propelling measurement program in your own organization. From internal human resources measurement to external corporate performance benchmarking, Managing by Measuring supplies not only the background information and step-by-step guidelines to do it right, but also dozens of real-life case studies of measurement programs in use today |
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With Managing by Measuring, executives, senior and middle managers, benchmarking specialists, and quality professionals can turn their companies into high-performance, measurement-managed organizations. It's the one-stop implementation manual for achieving increased output, higher quality, faster delivery, and improved communications and teamwork through effective measurement programs |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Benchmarking (Management)
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Organizational effectiveness.
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| LC no. |
98035080 |
| ISBN |
0814403905 |
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