Managing quality / edited by Barrie G. Dale, Ton van der Wiele, and Jos van Iwaarden
MELB, WATERFT
2007
Managing quality / edited by Barrie G. Dale, Ton van der Wiele, and Jos van Iwaarden
MELB, WATERFT
2007
Managing quality / edited by Barrie G. Dale, Ton van der Wiele, and Jos van Iwaarden
MELB, WATERFT
2007
658.562 Dal/Tqa : Total quality and human resources : an executive guide / Barrie Dale and Cary Cooper
Total quality and human resources : an executive guide / Barrie Dale and Cary Cooper
MELB
1992
658.562 Def/Jis : Juran Institute's six sigma : breakthrough and beyond : quality performance breakthrough methods / foreword by Joseph M. Juran, Joseph A De Feo, William W. Barnard
Juran Institute's six sigma : breakthrough and beyond : quality performance breakthrough methods / foreword by Joseph M. Juran, Joseph A De Feo, William W. Barnard
MELB
2004
658.562 Dem/Qpa : Quality, productivity, and competitive position / W. Edwards Deming
Quality, productivity, and competitive position / W. Edwards Deming
MELB
Business process improvement : the breakthrough strategy for total quality, productivity, and competitiveness / H.J. Harrington ; sponsored by the American Society for Quality Control
MELB
1991
Business process improvement workbook : documentation, analysis, design, and management of business process improvement / H. James Harrington, Erik K.C. Esseling, Harm van Nimwegen
MELB
1997
658.562 Har/Ega : Extraordinary guarantees : a new way to build quality throughout your company & ensure satisfaction for your customers / Christopher W.L. Hart
Extraordinary guarantees : a new way to build quality throughout your company & ensure satisfaction for your customers / Christopher W.L. Hart
MELB
1993
658.562 Hia/Ctq : Closing the quality gap : lessons from America's leading companies / a book from the Conference Board by Alexander Hiam
Closing the quality gap : lessons from America's leading companies / a book from the Conference Board by Alexander Hiam
MELB
1992
658.562 Hil/Sla : Service level agreements : measuring cost and quality in service relationships / Andrew Hiles
Service level agreements : measuring cost and quality in service relationships / Andrew Hiles
MELB
1993
658.562 Hoa/Cmp 2002 : Change Management : proceedings of the 7th International Conference on ISO 9000 and TQM / jointly edited by Samuel K. M. Ho & John F. Dalrymple
Change Management : proceedings of the 7th International Conference on ISO 9000 and TQM / jointly edited by Samuel K. M. Ho & John F. Dalrymple
MELB
ISO 9000 quality systems handbook / David Hoyle
WATERFT
2006
658.562 Int/Qsm 1994 : Quality systems : model for quality assurance in production, installation and servicing = Systèmes qualité : modèle pour l'assurance de la qualité en production, installation et prestations associées
Quality systems : model for quality assurance in production, installation and servicing = Systèmes qualité : modèle pour l'assurance de la qualité en production, installation et prestations associées
W'PONDS
1994
658.562 Ish/Wit : What is total quality control? : The Japanese way / byKaoru Ishikawa
What is total quality control? : The Japanese way / byKaoru Ishikawa
WATERFT
1985
658.562 Jog/Smf : Statistical methods for six sigma : in R&D and manufacturing / Anand M. Joglekar
Statistical methods for six sigma : in R&D and manufacturing / Anand M. Joglekar
MELB
c2003
658.562 Jur/Qpa 1993 : Quality planning and analysis : from product development through use / J.M. Juran, Frank M. Gryna
Quality planning and analysis : from product development through use / J.M. Juran, Frank M. Gryna
MELB
658.562 Kin/Cia : Continuous improvement and measurement for total quality : a team-based approach / Dennis C. Kinlaw
Continuous improvement and measurement for total quality : a team-based approach / Dennis C. Kinlaw
MELB
1992
658.562 Kno/Rar : The reward and recognition process in total quality management / Stephen B. Knouse
The reward and recognition process in total quality management / Stephen B. Knouse
MELB
1995
658.562 Kos/Ctg : Closing the gap : the handbook for total quality implementation / Leslie L. Kossoff
Closing the gap : the handbook for total quality implementation / Leslie L. Kossoff
MELB
1992
658.562 Kri/Fci : A first course in quality engineering : integrating statistical and management methods of quality / K.S. Krishnamoorthi
A first course in quality engineering : integrating statistical and management methods of quality / K.S. Krishnamoorthi
MELB
2006
658.562 Lam/Iti : Implementing the ISO 9000 series / James L. Lamprecht
Implementing the ISO 9000 series / James L. Lamprecht
WATERFT
1993
658.562 Lat/Rca 2006 : Root cause analysis : improving performance for bottom-line results / Robert J. Latino, Kenneth C. Latino
Root cause analysis : improving performance for bottom-line results / Robert J. Latino, Kenneth C. Latino
MELB
2006
658.562 Led/Poq : The practice of quality management / edited by Phillip J. Lederer and Uday S. Karmarkar
The practice of quality management / edited by Phillip J. Lederer and Uday S. Karmarkar
WATERFT
1997
658.562 Lei/Bat : Benchmarking : a tool for continuous improvement / C.J. McNair and Kathleen H.J. Leibfried
Benchmarking : a tool for continuous improvement / C.J. McNair and Kathleen H.J. Leibfried
MELB
1992
658.562 Lie/Htp : How to plan and implement business process improvement / Bennet P. Lientz, Kathryn P. Rea
How to plan and implement business process improvement / Bennet P. Lientz, Kathryn P. Rea
MELB
1998
658.562 Los/Ats : At the service quality frontier : a handbook for managers, consultants, and other pioneers / Mary M. LoSardo, Norma M. Rossi
At the service quality frontier : a handbook for managers, consultants, and other pioneers / Mary M. LoSardo, Norma M. Rossi
MELB
1993
658.562 Mas/Mfq : Kwaliteitsverbetering in de dienstverlening. English
Managing for quality in the service sector / edited by Willem F.G. Mastenbroek
MELB
1991
658.562 Mil/Isq 2006 : Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich
Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich
MELB