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Book Cover
Book
Author Rosander, A. C. (Arlyn Custer), 1903-

Title The quest for quality in services / A.C. Rosander
Published Milwaukee, Wis. : Quality Press ; White Plains, N.Y. : Quality Resources, [1989]
©1989

Copies

Location Call no. Vol. Availability
 MELB  658.562 Ros/Qfq  AVAILABLE
Description ix, 568 pages : illustrations ; 24 cm
Contents Includes index
Analysis Consumer satisfaction
Service industries Management
Service industries Quality control
Notes Includes index
Bibliography Bibliography: pages 553-556
Subject Quality control.
Service industries -- Management.
Service industries -- Quality control.
Consumer satisfaction.
Service industries -- Management.
Service industries -- Quality control.
Consumer satisfaction.
Author American Society for Quality Control.
LC no. 88036874
ISBN 0527916447