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Author
Rosander, A. C. (Arlyn Custer), 1903-
Title
The quest for quality in services / A.C. Rosander
Published
Milwaukee, Wis. : Quality Press ; White Plains, N.Y. : Quality Resources, [1989]
©1989
Copies
Location
Call no.
Vol.
Availability
MELB
658.562 Ros/Qfq
AVAILABLE
Description
ix, 568 pages : illustrations ; 24 cm
Contents
Includes index
Analysis
Consumer satisfaction
Service industries Management
Service industries Quality control
Notes
Includes index
Bibliography
Bibliography: pages 553-556
Subject
Quality control.
Service industries -- Management.
Service industries -- Quality control.
Consumer satisfaction.
Service industries -- Management.
Service industries -- Quality control.
Consumer satisfaction.
Author
American Society for Quality Control.
LC no.
88036874
ISBN
0527916447
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