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Mark   Medium Year
658.562 Kno/Rar : The reward and recognition process in total quality management / Stephen B. Knouse     
      The reward and recognition process in total quality management / Stephen B. Knouse BONUS, MELB   Book 1995
658.562 Kos/Ctg : Closing the gap : the handbook for total quality implementation / Leslie L. Kossoff     
      Closing the gap : the handbook for total quality implementation / Leslie L. Kossoff BONUS, MELB   Book 1992
658.562 Kri/Fci : A first course in quality engineering : integrating statistical and management methods of quality / K.S. Krishnamoorthi     
      A first course in quality engineering : integrating statistical and management methods of quality / K.S. Krishnamoorthi BONUS, MELB   Book 2006
658.562 Lam/Iti : Implementing the ISO 9000 series / James L. Lamprecht     
      Implementing the ISO 9000 series / James L. Lamprecht BONUS, WATERFT   Book 1993
658.562 Lat/Rca 2006 : Root cause analysis : improving performance for bottom-line results / Robert J. Latino, Kenneth C. Latino     
      Root cause analysis : improving performance for bottom-line results / Robert J. Latino, Kenneth C. Latino BONUS, MELB   Book 2006
658.562 Led/Poq : The practice of quality management / edited by Phillip J. Lederer and Uday S. Karmarkar     
      The practice of quality management / edited by Phillip J. Lederer and Uday S. Karmarkar BONUS, WATERFT   Book 1997
658.562 Lei/Bat : Benchmarking : a tool for continuous improvement / C.J. McNair and Kathleen H.J. Leibfried     
      Benchmarking : a tool for continuous improvement / C.J. McNair and Kathleen H.J. Leibfried BONUS, MELB   Book 1992
658.562 Lie/Htp : How to plan and implement business process improvement / Bennet P. Lientz, Kathryn P. Rea     
      How to plan and implement business process improvement / Bennet P. Lientz, Kathryn P. Rea BONUS, MELB   Book 1998
658.562 Los/Ats : At the service quality frontier : a handbook for managers, consultants, and other pioneers / Mary M. LoSardo, Norma M. Rossi     
      At the service quality frontier : a handbook for managers, consultants, and other pioneers / Mary M. LoSardo, Norma M. Rossi BONUS, MELB   Book 1993
658.562 Mas/Mfq : Kwaliteitsverbetering in de dienstverlening. English     
      Managing for quality in the service sector / edited by Willem F.G. Mastenbroek BONUS, MELB   Book 1991
658.562 Mil/Isq 2006 : Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich     
      Improving service quality in the global economy : achieving high performance in public and private sectors / Michael E. Milakovich BONUS, MELB   Book 2006
658.562 Mit/Smo : Statistical methods of quality assurance / H.-J. Mittag and H. Rinne ; [translated by Bernard Schreck]     
      Statistical methods of quality assurance / H.-J. Mittag and H. Rinne ; [translated by Bernard Schreck] BONUS, WATERFT   Book 1993
658.562 Miz/Ctq : Company-wide total quality control / by Shigeiu Mizuno     
      Company-wide total quality control / by Shigeiu Mizuno BONUS, WATERFT   Book 1988
658.562 MUN-I : Implementing total quality management / Lesley & Malcolm Munro-Faure     
      Implementing total quality management / Lesley & Malcolm Munro-Faure BONUS, MELB   Book 1992
658.562 Mun/Aqs 1995 : Achieving the new international quality standards : a step-by-step guide to BS EN ISO9000 / Lesley Munro-Faure, Malcolm Munro-Faure and Edward Bones     
      Achieving the new international quality standards : a step-by-step guide to BS EN ISO9000 / Lesley Munro-Faure, Malcolm Munro-Faure and Edward Bones BONUS, WATERFT   Book 1995
658.562 Pan/Wis : What is six sigma? / Pete Pande, Larry Holpp     
      What is six sigma? / Pete Pande, Larry Holpp BONUS, WATERFT   Book 2002
658.562 Pea/Mjn    
      The memory jogger 9000 : a pocket guide to implementing the ISO 9000 quality systems standard and QS-9000 requirements / Robert W. Peach and Diane S. Ritter BONUS, WATERFT   Book 1996
      The memory jogger 9000 : a pocket guide to implementing the ISO 9000 quality systems standard and QS-9000 requirements / Robert W. Peach and Diane S. Ritter BONUS, WATERFT   Book 1996
658.562 Pik/Tqm : TQM in action : a practical approach to continuous performance improvement / John Pike and Richard Barnes     
      TQM in action : a practical approach to continuous performance improvement / John Pike and Richard Barnes BONUS, WATERFT   Book 1996
658.562 Pyz/Ssh 2003 : The Six Sigma handbook : a complete guide for green belts, black belts, and managers at all levels / Thomas Pyzdek     
      The Six Sigma handbook : a complete guide for green belts, black belts, and managers at all levels / Thomas Pyzdek BONUS, MELB   Book 2003
658.562 Ran/Mai : Managing and improving service quality and delivery / L. Randall and M. Senior     
      Managing and improving service quality and delivery / L. Randall and M. Senior BONUS, MELB   Book 1992
658.562 Rao/Tqm : Total quality management : a cross functional perspective / Ashok Rao ... [and others]     
      Total quality management : a cross functional perspective / Ashok Rao ... [and others] BONUS, MELB   Book 1996
658.562 Rev/Qea : Quality essentials : a reference guide from A to Z / Jack B. ReVelle     
      Quality essentials : a reference guide from A to Z / Jack B. ReVelle BONUS, WATERFT   Book 2004
658.562 Ros/Dfp : Deming's 14 points applied to services / A.C. Rosander     
      Deming's 14 points applied to services / A.C. Rosander BONUS, MELB   Book 1991
658.562 Ros/Qfq : The quest for quality in services / A.C. Rosander     
      The quest for quality in services / A.C. Rosander BONUS, MELB   Book 1989
658.562 Ros/Tqm : Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry     
      Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry BONUS, WATERFT   Book 1999
658.562 Ros/Tqm 1995 : Total quality management : text, cases, and readings / Joel E. Ross     
      Total quality management : text, cases, and readings / Joel E. Ross BONUS, MELB   Book 1995
658.562 Roy/Doe    
      Design of experiments using the Taguchi approach : 16 steps to product and process improvement / Ranjit K. Roy BONUS, MELB, WATERFT   Book 2001
      Design of experiments using the Taguchi approach : 16 steps to product and process improvement / Ranjit K. Roy BONUS, MELB, WATERFT   Book 2001
      Design of experiments using the Taguchi approach : 16 steps to product and process improvement / Ranjit K. Roy BONUS, MELB, WATERFT   Book 2001
658.562 Rus/Roq : Return on quality (ROQ) : making service quality financially accountable : technical working paper / Roland T. Rust, Anthony J. Zahorik and Timothy L. Keiningham     
      Return on quality (ROQ) : making service quality financially accountable : technical working paper / Roland T. Rust, Anthony J. Zahorik and Timothy L. Keiningham BONUS, W'PONDS   Book 1994
658.562 Rya/Smf : Statistical methods for quality improvement / Thomas P. Ryan     
      Statistical methods for quality improvement / Thomas P. Ryan BONUS, WATERFT   Book 1989
658.562 Sas/Ptq : Putting total quality management to work : what TQM means, how to use it & how to sustain it over the long run / Marshall Sashkin & Kenneth J. Kiser     
      Putting total quality management to work : what TQM means, how to use it & how to sustain it over the long run / Marshall Sashkin & Kenneth J. Kiser BONUS, MELB   Book 1993
658.562 Sbh/Gti : The small business handbook : guide to ISO 9001:2000     
      The small business handbook : guide to ISO 9001:2000 BONUS, WATERFT   Book 2000
658.562 Sch/Iso : ISO 9001:2000 quality management system design / Jay Schlickman     
      ISO 9001:2000 quality management system design / Jay Schlickman BONUS, WATERFT   Book 2003
658.562 She/Eco 1980    
      Economic control of quality of manufactured product / by W.A. Shewhart BONUS, W'PONDS   Book 1980
      Economic control of quality of manufactured product / by W.A. Shewhart BONUS, W'PONDS   Book 1980
658.562 Shi/Zqc : Zero quality control : source inspection and the poka-yoke system / Shigeo Shingo ; translated by Andrew P. Dillon ; with a preface by Norman Bodek     
      Zero quality control : source inspection and the poka-yoke system / Shigeo Shingo ; translated by Andrew P. Dillon ; with a preface by Norman Bodek BONUS, WATERFT   Book 1986
658.562 Smi/Spc : Statistical process control and quality improvement / Gerald M. Smith     
      Statistical process control and quality improvement / Gerald M. Smith BONUS, WATERFT   Book 1998
658.562 Sne/Lss : Leading Six Sigma : a step-by-step guide based on experience with GE and other Six Sigma companies / Ronald D. Snee, Roger W. Hoerl     
      Leading Six Sigma : a step-by-step guide based on experience with GE and other Six Sigma companies / Ronald D. Snee, Roger W. Hoerl BONUS, MELB   Book 2003
658.562 Sta/Mtq : Management : total quality in a global environment / Michael J. Stahl     
      Management : total quality in a global environment / Michael J. Stahl BONUS, MELB   Book 1995
658.562 Sta/Ras : Rath & Strong's six sigma advanced tools pocket guide / Augustine A. Stagliano     
      Rath & Strong's six sigma advanced tools pocket guide / Augustine A. Stagliano BONUS, WATERFT   Book 2004
658.562 Sta/Smt : Strategic management : total quality and global competition / Michael J. Stahl and David W. Grigsby     
      Strategic management : total quality and global competition / Michael J. Stahl and David W. Grigsby BONUS, MELB   Book 1997
658.562 Swi/Pot 1998 : Principles of total quality / J.A. Swift, Joel E. Ross, Vincent K. Omachonu     
      Principles of total quality / J.A. Swift, Joel E. Ross, Vincent K. Omachonu BONUS, MELB   Book 1998
658.562 Tag/Tqe : Taguchi's quality engineering handbook / Genichi Taguchi, Subir Chowdhury, Yuin Wu     
      Taguchi's quality engineering handbook / Genichi Taguchi, Subir Chowdhury, Yuin Wu BONUS, MELB   Book 2004
658.562 Tea/Aqp : Achieving quality performance : lessons from British industry / edited by Richard Teare, Cyril Atkinson, Clive Westwood     
      Achieving quality performance : lessons from British industry / edited by Richard Teare, Cyril Atkinson, Clive Westwood BONUS, MELB   Book 1994
658.562 Ten/Dfs : Design for Six Sigma : launching new products and services without failure / Geoff Tennant     
      Design for Six Sigma : launching new products and services without failure / Geoff Tennant BONUS, WATERFT   Book 2002
658.562 Ten/Tqm : Total quality management : three steps to continuous improvement / Arthur R. Tenner, Irving J. DeToro     
      Total quality management : three steps to continuous improvement / Arthur R. Tenner, Irving J. DeToro BONUS, MELB   Book 1992
658.562 Tot/Tqm : Total quality management and information technology     
      Total quality management and information technology MELB  DVD video 2012
658.562 Tow/Ctq    
      Commit to quality / Patrick L. Townsend with Joan E. Gebhardt BONUS, W'BOOL, WATERFT   Book 1990
      Commit to quality / Patrick L. Townsend with Joan E. Gebhardt BONUS, W'BOOL, WATERFT   Book 1990
      Commit to quality / Patrick L. Townsend with Joan E. Gebhardt BONUS, W'BOOL, WATERFT   Book 1990
      Commit to quality / Patrick L. Townsend with Joan E. Gebhardt BONUS, W'BOOL, WATERFT   Book 1990
      Commit to quality / Patrick L. Townsend with Joan E. Gebhardt BONUS, W'BOOL, WATERFT   Book 1990
658.562 Tri/Int : ISO 9000 for small businesses / Ray Tricker     
      ISO 9000 for small businesses / Ray Tricker BONUS, WATERFT   Book 1997
658.562 Tri/Int 2001 : ISO 9001:2000 for small businesses / Ray Tricker     
      ISO 9001:2000 for small businesses / Ray Tricker BONUS, WATERFT   Book 2001
658.562 Tri/Int 2005 : ISO 9001:2000 for small businesses / Ray Tricker     
      ISO 9001:2000 for small businesses / Ray Tricker BONUS, MELB   Book 2005
658.562 Var/Sqa : Statistical quality assurance methods for engineers / Stephen Vardeman, J. Marcus Jobe     
      Statistical quality assurance methods for engineers / Stephen Vardeman, J. Marcus Jobe BONUS, WATERFT   Book 1999
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