Title Putting total quality management to work : what TQM means, how to use it & how to sustain it over the long run / Marshall Sashkin & Kenneth J. Kiser

Edition First Berrett-Koehler edition Published San Francisco : Berrett-Koehler, [1993] ©1993

Copies

Location	Call no.	Vol.	Availability
MELB	658.562 Sas/Ptq		AVAILABLE

Description xiv, 201 pages : illustrations ; 24 cm Notes "Revised and expanded from the original paperback version of this work, entitled Total quality management ... published in 1991 by Ducochon Press" --T.p. verso Bibliography Includes bibliographical references and index Subject TQM Total quality management. Total Quality Management. Author Kiser, Kenneth J. Sashkin, Marshall, 1944- Total quality management LC no. 92031296 ISBN 1881052230 (acid-free recycled paper) 1881052249 (acid-free recycled paper : pbk.)

Other Titles Total quality management Total quality management

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