| Description |
xxx, 546 pages : illustrations (some color) ; 25 cm |
| Contents |
Pt. 1. Management Today. 1. Managers and Organizations Today. 2. The Evolution toward Total Quality Management. 3. International Competition and Management. 4. Managerial Ethics and Corporate Social Responsibility -- Pt. 2. Planning and Strategic Management for Customer Value. 5. Decision Making, Problem Solving, and Continuous Improvement. 6. Corporate and Competitive Strategy. 7. Total Quality and Customer-Value Strategy -- Pt. 3. Organizing for Total Quality. 8. Organizational Structure and Design. 9. Managing Human Resource Systems. 10. Organizational Culture and Change -- Pt. 4. Behavioral Processes. 11. Leadership. 12. Motivation for Total Quality. 13. Communication. 14. Teams and Groups -- Pt. 5. Control and Systems Improvement. 15. Statistical and Other Quality Tools for Systems Improvement. 16. Management Information Systems. 17. Managing Technology and Technological Change. 18. Operations Management for Control and Improvement |
| Analysis |
Quality control |
| Notes |
Includes bibliographical references and Indexes |
| Bibliography |
Includes bibliographical references and indexes |
| Subject |
Competition, International.
|
|
Total quality management.
|
|
Total quality managementCompetition -- International
|
| LC no. |
94015348 |
| ISBN |
1557866104 (hbk) |
|
1557866112 (paperback) |
|
