Ch. 1. The Advent of Supply Chain Management: Architecting the Supply Chain for Competitive Advantage -- Ch. 2. The e-Business Economic Revolution: The Components and Impact of e-Business -- Ch. 3. Constructing the e-Business Model: Exploring the Anatomy of Today's e-Business Solutions -- Ch. 4. Developing e-SCM Strategies: Creating the Game Plan for e-SCM Success -- Ch. 5. Customer and Service Management: Utilizing CRM to Drive Value to the Customer -- Ch. 6. Manufacturing and Supply Chain Planning: Linking Product Design, Manufacture, and Planning to Provide Value to Customers -- Ch. 7. Supplier Relationship Management: Integrating Suppliers into the e-Value Chain -- Ch. 8. Logistics Resource Management: Utilizing the Internet to Enhance Logistics Competitive Advantage -- Ch. 9. Architecting the e-SCM Environment: Organizational and Technical Requirements for e-SCM Success
