658.81 Don/Smt 1998 : Sales management : theory and practice / Bill Donaldson
Sales management : theory and practice / Bill Donaldson
MELB
1998
658.81 Eth/Ssf : Selling skills for complete amateurs / Bob Etherington
Selling skills for complete amateurs / Bob Etherington
MELB
2008
658.81 Fen/Hts : How to sell against competition / John Fenton ; illustrations by Kenneth Aitken
How to sell against competition / John Fenton ; illustrations by Kenneth Aitken
MELB
1984
658.81 GIL-F : 450 best sales letters for every selling situation / Karen Gilleland, Margaret Coel
450 best sales letters for every selling situation / Karen Gilleland, Margaret Coel
MELB
1991
658.81 Hon/Sma : Sales management : a global perspective / Earl D. Honeycutt, John B. Ford and Antonis C. Simintiras
Sales management : a global perspective / Earl D. Honeycutt, John B. Ford and Antonis C. Simintiras
MELB
2003
658.81 Job/Sas 2005 : Selling and sales management / David Jobber and Geoff Lancaster
Selling and sales management / David Jobber and Geoff Lancaster
MELB
2005
658.81 Joh/Smc 1994 : Sales management : concepts, practices, and cases / Eugene M. Johnson, David L. Kurtz, Eberhard E. Scheuing
Sales management : concepts, practices, and cases / Eugene M. Johnson, David L. Kurtz, Eberhard E. Scheuing
MELB
1994
658.81 Mtc/Mcs : Remodeling the Crawford-Miles Company's sales department : A serious condition threatening the disruption of a sales organization is precipitated by the abrupt resignation of the sales.
Remodeling the Crawford-Miles Company's sales department : A serious condition threatening the disruption of a sales organization is precipitated by the abrupt resignation of the sales.
WATERFT ADPML
1922
658.81 Odi/Nsm : The new sales management by objectives : dynamic sales management strategies and tactics for the 90s / George S. Odiorne
The new sales management by objectives : dynamic sales management strategies and tactics for the 90s / George S. Odiorne
MELB
Marketing strategies : a twenty-first century approach / Ashok Ranchhod ; with contributions from Julie Tinson, and Claire Gauzente
MELB, W'BOOL, W'PONDS
2004
Marketing strategies : a twenty-first century approach / Ashok Ranchhod ; with contributions from Julie Tinson, and Claire Gauzente
MELB, W'BOOL, W'PONDS
2004
Marketing strategies : a twenty-first century approach / Ashok Ranchhod ; with contributions from Julie Tinson, and Claire Gauzente
MELB, W'BOOL, W'PONDS
658.812 Aba/Aoh : The antecedents of health professionals' service recovery performance / by Ghassan Abass
The antecedents of health professionals' service recovery performance / by Ghassan Abass
MELB THESES
2015
658.812 Aks/Pmt : Profit maximization through customer relationship marketing : measurement, prediction and implementation / Lerzan Aksoy, Timothy L. Keiningham, David Bejou, editors
Profit maximization through customer relationship marketing : measurement, prediction and implementation / Lerzan Aksoy, Timothy L. Keiningham, David Bejou, editors
MELB
2007
658.812 Alb/Sad : Service America! : doing business in the new economy / Karl Albrecht and Ron Zemke
Service America! : doing business in the new economy / Karl Albrecht and Ron Zemke
W'BOOL
1985
658.812 Alb/Sss : Service, service, service : the growing business' secret weapon : innovative and proven ideas for getting and keeping customers / Steven Albrecht
Service, service, service : the growing business' secret weapon : innovative and proven ideas for getting and keeping customers / Steven Albrecht
MELB
1994
658.812 And/Dky : Delivering knock your socks off service / Kristin Anderson, Ron Zemke
Delivering knock your socks off service / Kristin Anderson, Ron Zemke
MELB
1991
658.812 And/Eco : Economic consequences of providing quality and customer satisfaction / Eugene W. Anderson, Claes Fornell, Donald R. Lehmann
Economic consequences of providing quality and customer satisfaction / Eugene W. Anderson, Claes Fornell, Donald R. Lehmann
WATERFT
1993
658.812 And/Gcs : Great customer service on the telephone / Kristin Anderson
Great customer service on the telephone / Kristin Anderson
MELB
1992
658.812 And/Kys : Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke
Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke
MELB
1995
658.812 Ant/Crm : Customer relationship management : making hard decisions with soft numbers / Jon Anton
Customer relationship management : making hard decisions with soft numbers / Jon Anton
MELB
1996
658.812 Ash/Sos : The spirit of service / Ash Quarry Productions
The spirit of service / Ash Quarry Productions
MELB
Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing / Abaete ̂de Azevedo and Ricardo Pomeranz
MELB, W'BOOL, W'PONDS
2008
Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing / Abaete ̂de Azevedo and Ricardo Pomeranz
MELB, W'BOOL, W'PONDS
2008
Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing / Abaete ̂de Azevedo and Ricardo Pomeranz
MELB, W'BOOL, W'PONDS
2008
658.812 Bar/Poc : Principles of customer relationship management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk
Principles of customer relationship management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk
MELB
World-class customer satisfaction / Jonathan D. Barsky
MELB, W'PONDS
1995
World-class customer satisfaction / Jonathan D. Barsky
MELB, W'PONDS
1995
658.812 Bat/Ltr : Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performance / Richarch Batterley
Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performance / Richarch Batterley
MELB
2004
658.812 Bay/Mbf : The magic bullet for customer service : a daily program to improve service in your business and your life / Allan R. Baylis
The magic bullet for customer service : a daily program to improve service in your business and your life / Allan R. Baylis
MELB
2013
658.812 Bea/Acr : The Australian customer relations workbook : a comprehensive training manual for management and staff / Jenny Beaumont
The Australian customer relations workbook : a comprehensive training manual for management and staff / Jenny Beaumont
MELB
1989
658.812 Bee/Crt : The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world / C. Britt Beemer, Robert L. Shook
The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world / C. Britt Beemer, Robert L. Shook
MELB
2009
658.812 Bej/Clv : Customer lifetime value : reshaping the way we manage to maximize profits / David Bejou, Timothy L. Keiningham, Lerzan Aksoy, editors
Customer lifetime value : reshaping the way we manage to maximize profits / David Bejou, Timothy L. Keiningham, Lerzan Aksoy, editors
W'PONDS
2006
658.812 Bej/For : The future of relationship marketing / David Bejou, Adrian Palmer, editors
The future of relationship marketing / David Bejou, Adrian Palmer, editors
MELB
2005
658.812 Ber/Car : Connor : a road movie : leadership skills for customer satisfaction
Connor : a road movie : leadership skills for customer satisfaction
WATERFT
2003
658.812 Ber/Tlf : Ten lessons for improving service quality : commentary / Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml
Ten lessons for improving service quality : commentary / Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml
WATERFT
1993
658.812 Bet/Sih : Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt
Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt
MELB
2010
658.812 Ble : Product service planning : service-marketing-engineering interactions / William H. Bleuel <and> Henry E. Bender
Product service planning : service-marketing-engineering interactions / William H. Bleuel <and> Henry E. Bender
WATERFT
1980
658.812 Bli/Cur : CRM unplugged : releasing CRM's strategic value / Philip Bligh, Douglas Turk
CRM unplugged : releasing CRM's strategic value / Philip Bligh, Douglas Turk
MELB
2004
658.812 Bly/Kcs : Keeping clients satisfied : make your service business more successful and profitable / Robert W. Bly
Keeping clients satisfied : make your service business more successful and profitable / Robert W. Bly
MELB
1993
658.812 Bro/Tqs : Total quality service : how organizations use it to create a competative advantage / Stanley A. Brown
Total quality service : how organizations use it to create a competative advantage / Stanley A. Brown
MELB
1992
658.812 Bro/Wcv : What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown
What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown
MELB
