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Mark   Medium Year
658.81 Pan/Sad : Sales and distribution management / Tapan K. Panda, Sunil Sahadev     
      Sales and distribution management / Tapan K. Panda, Sunil Sahadev BONUS, MELB   Book 2005
658.81 Rac/Mas : Major account sales strategy / Neil Rackham     
      Major account sales strategy / Neil Rackham BONUS, WATERFT   Book 1989
658.81 Sta/Moa 2008 : Management of a sales force / Rosann L. Spiro, Gregory A. Rich, William J. Stanton     
      Management of a sales force / Rosann L. Spiro, Gregory A. Rich, William J. Stanton BONUS, W'PONDS   Book 2008
658.81 Str 1993 : Effective sales management / John Strafford and Colin Grant     
      Effective sales management / John Strafford and Colin Grant BONUS, MELB   Book 1993
658.81 Wei/Ote : 1010 tested ideas that move merchandise / <by> E.B. Weiss <and> Richard E. Weiss     
      1010 tested ideas that move merchandise / <by> E.B. Weiss <and> Richard E. Weiss BONUS, MELB   Book 1962
658.8101 Bre/Csm    
      Contemporary strategic marketing / Ross Brennan, Paul Baines, Paul Garneau ; with foreword by Phil Harris BONUS, MELB, W'BOOL, W'PONDS, WATERFT   Book 2003
      Contemporary strategic marketing / Ross Brennan, Paul Baines, Paul Garneau ; with foreword by Phil Harris BONUS, MELB, W'BOOL, W'PONDS, WATERFT   Book 2003
      Contemporary strategic marketing / Ross Brennan, Paul Baines, Paul Garneau ; with foreword by Phil Harris BONUS, MELB, W'BOOL, W'PONDS, WATERFT   Book 2003
      Contemporary strategic marketing / Ross Brennan, Paul Baines, Paul Garneau ; with foreword by Phil Harris BONUS, MELB, W'BOOL, W'PONDS, WATERFT   Book 2003
      Contemporary strategic marketing / Ross Brennan, Paul Baines, Paul Garneau ; with foreword by Phil Harris BONUS, MELB, W'BOOL, W'PONDS, WATERFT   Book 2003
658.8101 Chu/Sfm 1997 : Sales force management / Gilbert A. Churchill, Jr., Neil M. Ford, Orville C. Walker, Jr     
      Sales force management / Gilbert A. Churchill, Jr., Neil M. Ford, Orville C. Walker, Jr BONUS, MELB, W'PONDS   Book 1997
658.8101 Chu/Sfm 2006    
      Churchill/Ford/Walker's Sales Force Management / Mark W. Johnston, Greg W. Marshall BONUS, MELB, W'BOOL, WATERFT   Book 2006
      Churchill/Ford/Walker's Sales Force Management / Mark W. Johnston, Greg W. Marshall BONUS, MELB, W'BOOL, WATERFT   Book 2006
      Churchill/Ford/Walker's Sales Force Management / Mark W. Johnston, Greg W. Marshall BONUS, MELB, W'BOOL, WATERFT   Book 2006
      Churchill/Ford/Walker's Sales Force Management / Mark W. Johnston, Greg W. Marshall BONUS, MELB, W'BOOL, WATERFT   Book 2006
      Churchill/Ford/Walker's Sales Force Management / Mark W. Johnston, Greg W. Marshall BONUS, MELB, W'BOOL, WATERFT   Book 2006
658.8101 Ran/Msa    
      Marketing strategies : a twenty-first century approach / Ashok Ranchhod ; with contributions from Julie Tinson, and Claire Gauzente BONUS, MELB, W'BOOL, W'PONDS   Book 2004
      Marketing strategies : a twenty-first century approach / Ashok Ranchhod ; with contributions from Julie Tinson, and Claire Gauzente BONUS, MELB, W'BOOL, W'PONDS   Book 2004
      Marketing strategies : a twenty-first century approach / Ashok Ranchhod ; with contributions from Julie Tinson, and Claire Gauzente BONUS, MELB, W'BOOL, W'PONDS   Book 2004
      Marketing strategies : a twenty-first century approach / Ashok Ranchhod ; with contributions from Julie Tinson, and Claire Gauzente BONUS, MELB, W'BOOL, W'PONDS   Book 2004
658.8101 Wes/Smc    
      Strategic marketing : creating competitive advantage / Douglas West, John Ford, and Essam Ibrahim BONUS, MELB, W'BOOL, WATERFT   Book 2006
      Strategic marketing : creating competitive advantage / Douglas West, John Ford, and Essam Ibrahim BONUS, MELB, W'BOOL, WATERFT   Book 2006
      Strategic marketing : creating competitive advantage / Douglas West, John Ford, and Essam Ibrahim BONUS, MELB, W'BOOL, WATERFT   Book 2006
      Strategic marketing : creating competitive advantage / Douglas West, John Ford, and Essam Ibrahim BONUS, MELB, W'BOOL, WATERFT   Book 2006
4 additional entries    
658.8101 Wes/Smc 2010    
      Strategic marketing : creating competitive advantage / Douglas West, John Ford, and Essam Ibrahim BONUS, MELB, W'BOOL, WATERFT   Book 2010
      Strategic marketing : creating competitive advantage / Douglas West, John Ford, and Essam Ibrahim BONUS, MELB, W'BOOL, WATERFT   Book 2010
      Strategic marketing : creating competitive advantage / Douglas West, John Ford, and Essam Ibrahim BONUS, MELB, W'BOOL, WATERFT   Book 2010
      Strategic marketing : creating competitive advantage / Douglas West, John Ford, and Essam Ibrahim BONUS, MELB, W'BOOL, WATERFT   Book 2010
9 additional entries    
658.812 Aba/Aoh : The antecedents of health professionals' service recovery performance / by Ghassan Abass     
      The antecedents of health professionals' service recovery performance / by Ghassan Abass MELB THESES  CD-ROM 2015
658.812 Aks/Pmt : Profit maximization through customer relationship marketing : measurement, prediction and implementation / Lerzan Aksoy, Timothy L. Keiningham, David Bejou, editors     
      Profit maximization through customer relationship marketing : measurement, prediction and implementation / Lerzan Aksoy, Timothy L. Keiningham, David Bejou, editors BONUS, MELB   Book 2007
658.812 Alb/Sad : Service America! : doing business in the new economy / Karl Albrecht and Ron Zemke     
      Service America! : doing business in the new economy / Karl Albrecht and Ron Zemke BONUS, W'BOOL   Book 1985
658.812 Alb/Sss : Service, service, service : the growing business' secret weapon : innovative and proven ideas for getting and keeping customers / Steven Albrecht     
      Service, service, service : the growing business' secret weapon : innovative and proven ideas for getting and keeping customers / Steven Albrecht BONUS, MELB   Book 1994
658.812 And/Dky : Delivering knock your socks off service / Kristin Anderson, Ron Zemke     
      Delivering knock your socks off service / Kristin Anderson, Ron Zemke BONUS, MELB   Book 1991
658.812 And/Eco : Economic consequences of providing quality and customer satisfaction / Eugene W. Anderson, Claes Fornell, Donald R. Lehmann     
      Economic consequences of providing quality and customer satisfaction / Eugene W. Anderson, Claes Fornell, Donald R. Lehmann BONUS, WATERFT   Book 1993
658.812 And/Gcs : Great customer service on the telephone / Kristin Anderson     
      Great customer service on the telephone / Kristin Anderson BONUS, MELB   Book 1992
658.812 And/Kys : Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke     
      Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke BONUS, MELB   Book 1995
658.812 Ant/Crm : Customer relationship management : making hard decisions with soft numbers / Jon Anton     
      Customer relationship management : making hard decisions with soft numbers / Jon Anton BONUS, MELB   Book 1996
658.812 Ash/Sos : The spirit of service / Ash Quarry Productions     
      The spirit of service / Ash Quarry Productions MELB  DVD video 2009?
658.812 Aze/Coh    
      Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing / Abaete ̂de Azevedo and Ricardo Pomeranz BONUS, MELB, W'BOOL, W'PONDS   Book 2008
      Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing / Abaete ̂de Azevedo and Ricardo Pomeranz BONUS, MELB, W'BOOL, W'PONDS   Book 2008
      Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing / Abaete ̂de Azevedo and Ricardo Pomeranz BONUS, MELB, W'BOOL, W'PONDS   Book 2008
658.812 Bar/Poc : Principles of customer relationship management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk     
      Principles of customer relationship management / Roger J. Baran, Robert J. Galka, Daniel P. Strunk BONUS, MELB   Book 2008
658.812 Bar/Sbw    
      Simply better : winning and keeping customers by delivering what matters most / Patrick Barwise, Sean Meehan BONUS, MELB, WATERFT   Book 2004
      Simply better : winning and keeping customers by delivering what matters most / Patrick Barwise, Sean Meehan BONUS, MELB, WATERFT   Book 2004
658.812 Bar/Wcc    
      World-class customer satisfaction / Jonathan D. Barsky BONUS, MELB, W'PONDS   Book 1995
      World-class customer satisfaction / Jonathan D. Barsky BONUS, MELB, W'PONDS   Book 1995
658.812 Bat/Ltr : Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performance / Richarch Batterley     
      Leading through relationship marketing : how winning organisations leverage stakeholder relationships to improve business performance / Richarch Batterley BONUS, MELB   Book 2004
658.812 Bay/Mbf : The magic bullet for customer service : a daily program to improve service in your business and your life / Allan R. Baylis     
      The magic bullet for customer service : a daily program to improve service in your business and your life / Allan R. Baylis BONUS, MELB   Book 2013
658.812 Bea/Acr : The Australian customer relations workbook : a comprehensive training manual for management and staff / Jenny Beaumont     
      The Australian customer relations workbook : a comprehensive training manual for management and staff / Jenny Beaumont BONUS, MELB   Book 1989
658.812 Bee/Crt : The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world / C. Britt Beemer, Robert L. Shook     
      The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest companies in the world / C. Britt Beemer, Robert L. Shook BONUS, MELB   Book 2009
658.812 Bej/Clv : Customer lifetime value : reshaping the way we manage to maximize profits / David Bejou, Timothy L. Keiningham, Lerzan Aksoy, editors     
      Customer lifetime value : reshaping the way we manage to maximize profits / David Bejou, Timothy L. Keiningham, Lerzan Aksoy, editors BONUS, W'PONDS   Book 2006
658.812 Bej/For : The future of relationship marketing / David Bejou, Adrian Palmer, editors     
      The future of relationship marketing / David Bejou, Adrian Palmer, editors BONUS, MELB   Book 2005
658.812 Ber/Car : Connor : a road movie : leadership skills for customer satisfaction     
      Connor : a road movie : leadership skills for customer satisfaction WATERFT  DVD video 2003
658.812 Ber/Tlf : Ten lessons for improving service quality : commentary / Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml     
      Ten lessons for improving service quality : commentary / Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml BONUS, WATERFT   Book 1993
658.812 Bet/Sih : Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt     
      Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt BONUS, MELB   Book 2010
658.812 Ble : Product service planning : service-marketing-engineering interactions / William H. Bleuel <and> Henry E. Bender     
      Product service planning : service-marketing-engineering interactions / William H. Bleuel <and> Henry E. Bender BONUS, WATERFT   Book 1980
658.812 Bli/Cur : CRM unplugged : releasing CRM's strategic value / Philip Bligh, Douglas Turk     
      CRM unplugged : releasing CRM's strategic value / Philip Bligh, Douglas Turk BONUS, MELB   Book 2004
658.812 Bly/Kcs : Keeping clients satisfied : make your service business more successful and profitable / Robert W. Bly     
      Keeping clients satisfied : make your service business more successful and profitable / Robert W. Bly BONUS, MELB   Book 1993
658.812 Bro/Tqs : Total quality service : how organizations use it to create a competative advantage / Stanley A. Brown     
      Total quality service : how organizations use it to create a competative advantage / Stanley A. Brown BONUS, MELB   Book 1992
658.812 Bro/Wcv : What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown     
      What customers value most : how to achieve business transformation by focusing on processes that touch your customers : satisfied customers, increased revenue, improved profitability / Stanley A. Brown BONUS, MELB   Book 1995
658.812 Bru/Rmm : Relationship marketing : management of customer relationships / Manfred Bruhn     
      Relationship marketing : management of customer relationships / Manfred Bruhn BONUS, WATERFT   Book 2003
658.812 Buc/Wct : When customers think we don't care : ending actions that self-destruct companies, customer service and jobs / Richard W. Buchanan     
      When customers think we don't care : ending actions that self-destruct companies, customer service and jobs / Richard W. Buchanan BONUS, MELB   Book 2002
658.812 But/Bcc : Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler     
      Bottom-line call center management : creating a culture of accountability and excellent customer service / David L. Butler BONUS, MELB   Book 2004
658.812 But/Crm    
      Customer relationship management : concepts and tools / Francis Buttle BONUS, MELB, WATERFT   Book 2004
      Customer relationship management : concepts and tools / Francis Buttle BONUS, MELB, WATERFT   Book 2004
      Customer relationship management : concepts and tools / Francis Buttle BONUS, MELB, WATERFT   Book 2004
658.812 But/Crm 2009 : Customer relationship management : concepts and technologies / Francis Buttle     
      Customer relationship management : concepts and technologies / Francis Buttle BONUS, MELB   Book 2009
658.812 Car/Bbo : The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming     
      The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming BONUS, MELB   Book 1999
658.812 Car/Flc : Front-line customer service : 15 keys to customer satisfaction / Clay Carr     
      Front-line customer service : 15 keys to customer satisfaction / Clay Carr BONUS, W'BOOL   Book 1990
658.812 Car/Mcr : Mastering customer relations / Roger I. Cartwright     
      Mastering customer relations / Roger I. Cartwright BONUS, WATERFT   Book 2000
658.812 Chr/Csp : The customer service planner / Martin Christopher     
      The customer service planner / Martin Christopher BONUS, MELB   Book 1992
658.812 Cla/Crm    
      Customer relationship management & customer service / David Clark-Murphy & Anthony T. Copp BONUS, MELB, WATERFT   Book 2006
      Customer relationship management & customer service / David Clark-Murphy & Anthony T. Copp BONUS, MELB, WATERFT   Book 2006
658.812 Con/Csf : Customer satisfaction, focus on the customer : Second Congress on Customer Satisfaction, May 17-20, 1992, Lake Buena Vista, Florida     
      Customer satisfaction, focus on the customer : Second Congress on Customer Satisfaction, May 17-20, 1992, Lake Buena Vista, Florida BONUS, MELB   Book 1992
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