Limit search to available items
Nearby Call Numbers are:
Result Page   Prev Next
Add Marked to Bag Add All On Page Add Marked to My Lists
Mark   Medium Year
658.812 Ged/Ttc : Through the customers' eyes : improving your company's results with the CORe method / Lindsay Geddes     
      Through the customers' eyes : improving your company's results with the CORe method / Lindsay Geddes BONUS, MELB   Book 1993
658.812 Gee/Wac : The winner's attitude : change how you deal with difficult people and get the best out of any situation / Jeff and Val Gee     
      The winner's attitude : change how you deal with difficult people and get the best out of any situation / Jeff and Val Gee BONUS, MELB   Book 2006
658.812 Gen/Cpm : The CRM project management handbook : building realistic expectations and managing risk / Michael Gentle     
      The CRM project management handbook : building realistic expectations and managing risk / Michael Gentle BONUS, MELB   Book 2002
658.812 Gla/Bcl : Building customer loyalty : how you can help keep customers returning / Barbara A. Glanz     
      Building customer loyalty : how you can help keep customers returning / Barbara A. Glanz BONUS, WATERFT   Book 1994
658.812 God/Rma    
      Relationship marketing / Mark Godson BONUS, MELB, W'BOOL, WATERFT   Book 2009
      Relationship marketing / Mark Godson BONUS, MELB, W'BOOL, WATERFT   Book 2009
      Relationship marketing / Mark Godson BONUS, MELB, W'BOOL, WATERFT   Book 2009
658.812 Gol/Aca : Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss     
      Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss BONUS, MELB   Book 1995
658.812 Gol/Crm : CRM automation / Barton J. Goldenberg     
      CRM automation / Barton J. Goldenberg BONUS, MELB   Book 2002
658.812 Gra/Gcc : Global call centers : achieving outstanding customer service across cultures & time zones / Erik Granered     
      Global call centers : achieving outstanding customer service across cultures & time zones / Erik Granered BONUS, MELB   Book 2005
658.812 Gri/Clh : Customer loyalty : how to earn it, how to keep it / Jill Griffin     
      Customer loyalty : how to earn it, how to keep it / Jill Griffin BONUS, WATERFT   Book 1995
658.812 Gri/Cwh : Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers     
      Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers BONUS, MELB   Book 2001
658.812 Gro/Slt : Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother     
      Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother BONUS, WATERFT   Book 2006
658.812 Gum/Trm : Total relationship marketing : marketing strategy moving from the 4Ps-- product, price, promotion, place-- of traditional marketing management to the 30Rs-- the thirty relationships-- of a new marketing paradigm / Evert Gummesson     
      Total relationship marketing : marketing strategy moving from the 4Ps-- product, price, promotion, place-- of traditional marketing management to the 30Rs-- the thirty relationships-- of a new marketin BONUS, MELB   Book 2002
658.812 Gum/Trm 2008    
      Total relationship marketing / Evert Gummesson BONUS, MELB, W'BOOL, W'PONDS   Book 2008
      Total relationship marketing / Evert Gummesson BONUS, MELB, W'BOOL, W'PONDS   Book 2008
      Total relationship marketing / Evert Gummesson BONUS, MELB, W'BOOL, W'PONDS   Book 2008
658.812 Gun/Hpt : Harry Potter : the story of a global business phenomenon / Susan Gunelius     
      Harry Potter : the story of a global business phenomenon / Susan Gunelius BONUS, MELB   Book 2008
658.812 Gup/Mca : Managing customers as investments : the strategic value of customers in the long run / Sunil Gupta, Donald R. Lehmann     
      Managing customers as investments : the strategic value of customers in the long run / Sunil Gupta, Donald R. Lehmann BONUS, MELB   Book 2005
658.812 Gus/Cia : Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson     
      Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson BONUS, MELB   Book 2003
658.812 Hak/Dri : Developing relationships in business networks / edited by Håkan Håkansson and Ivan Snehota     
      Developing relationships in business networks / edited by Håkan Håkansson and Ivan Snehota BONUS, WATERFT   Book 1995
658.812 Har/Cpt : Command performance : the art of delivering quality service / with a preface by John E. Martin     
      Command performance : the art of delivering quality service / with a preface by John E. Martin BONUS, WATERFT   Book 1994
658.812 Har/Csa 2003 : Customer service : a practical approach / Elaine K. Harris     
      Customer service : a practical approach / Elaine K. Harris BONUS, MELB   Book 2003
658.812 Har/Hbr : Harvard business review on customer relationship management     
      Harvard business review on customer relationship management BONUS, MELB   Book 2001
658.812 Har/Iwc : Interacting with clients and customers : a foot in the door / Lee Hardman with Jillian Albrecht     
      Interacting with clients and customers : a foot in the door / Lee Hardman with Jillian Albrecht BONUS, MELB   Book 1997
658.812 Hay/Mcs : Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes     
      Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes BONUS, MELB   Book 1992
658.812 Hes/Spc : The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger     
      The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger BONUS, WATERFT   Book 1997
658.812 Hil/Hoc 2006 : Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander     
      Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander BONUS, WATERFT   Book 2006
658.812 Hil/Htm    
      How to measure customer satisfaction / Nigel Hill, John Brierley, Rob MacDougall BONUS, MELB, WATERFT   Book 1999
      How to measure customer satisfaction / Nigel Hill, John Brierley, Rob MacDougall BONUS, MELB, WATERFT   Book 1999
658.812 Hil/Htm 2002    
      How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall BONUS, MELB, W'PONDS   Book 2003
      How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall BONUS, MELB, W'PONDS   Book 2003
658.812 Hin/Cfq : Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer     
      Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer BONUS, MELB   Book 1994
658.812 Hos/Moc : Managing operations : customer service / Rod Hosking     
      Managing operations : customer service / Rod Hosking BONUS, MELB   Book 1997
658.812 Hou/Srm : Strategic relationship marketing / Søren Hougaard, Mogens Bjerre     
      Strategic relationship marketing / Søren Hougaard, Mogens Bjerre BONUS, MELB   Book 2002
658.812 Iye/Crm : Customer relationship management in electronic markets / Gopalkrishnan R. Iyer, David Bejou, editors     
      Customer relationship management in electronic markets / Gopalkrishnan R. Iyer, David Bejou, editors BONUS, W'BOOL   Book 2003
658.812 Joh/Ics : Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson     
      Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson BONUS, MELB   Book 2000
658.812 Kam/Tst : 10 steps to successful customer service / Maxine Kamin     
      10 steps to successful customer service / Maxine Kamin BONUS, MELB   Book 2010
658.812 Kra/Ccr : Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors     
      Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors BONUS, MELB   Book 2004
658.812 Kun/Msq : Managing service quality. [Volume 3] / edited by Paul Kunst, Jos Lemmink     
      Managing service quality. [Volume 3] / edited by Paul Kunst, Jos Lemmink BONUS, MELB   Book 1997
658.812 Law/Cac : Creating a customer-centered culture : leadership in quality, innovation, and speed / Robin L. Lawton     
      Creating a customer-centered culture : leadership in quality, innovation, and speed / Robin L. Lawton BONUS, MELB   Book 1993
658.812 Lel/Csf : Customer service for dummies / by Karen Leland and Keith Bailey     
      Customer service for dummies / by Karen Leland and Keith Bailey BONUS, MELB   Book 1999
658.812 Len/Hpc : High powered customer service training activites : 26 fast-moving training ideas for customer service trainers and managers / Garry Lennon     
      High powered customer service training activites : 26 fast-moving training ideas for customer service trainers and managers / Garry Lennon BONUS, MELB   Book 2001
658.812 Lep/Ayc : Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux     
      Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux BONUS, MELB   Book 1994
658.812 Lin/Bcu : Building customer loyalty / Ian Linton     
      Building customer loyalty / Ian Linton BONUS, W'BOOL   Book 1993
658.812 Lin/Mmr : Managing market relationships : methodological and empirical insights / Adam Lindgreen     
      Managing market relationships : methodological and empirical insights / Adam Lindgreen BONUS, MELB   Book 2008
658.812 Low/Clp : The customer loyalty pyramid / Michael W. Lowenstein     
      The customer loyalty pyramid / Michael W. Lowenstein BONUS, WATERFT   Book 1997
658.812 Lyn/Cla : Customer loyalty and success / James J. Lynch     
      Customer loyalty and success / James J. Lynch BONUS, W'BOOL   Book 1995
658.812 Mar/Ctm : Creating the marketing experience : new strategies for building relationships with your target market / by Joe Marconi     
      Creating the marketing experience : new strategies for building relationships with your target market / by Joe Marconi BONUS, MELB   Book 2005
658.812 Mar/Mqc : Managing quality customer service / William B. Martin     
      Managing quality customer service / William B. Martin BONUS, MELB   Book 1989
658.812 Mat/Iss : Integrating service strategy in the manufacturing company / Hervé Mathe, Roy D. Shapiro     
      Integrating service strategy in the manufacturing company / Hervé Mathe, Roy D. Shapiro BONUS, MELB   Book 1993
658.812 Mck/Rms    
      Relationship marketing : successful strategies for the age of the customer / Regis McKenna BONUS, MELB, WATERFT   Book 1991
      Relationship marketing : successful strategies for the age of the customer / Regis McKenna BONUS, MELB, WATERFT   Book 1991
658.812 Mcq/Jbs : Justice-based service recovery in a service guarantee context / by Lisa Jane McQuilken     
      Justice-based service recovery in a service guarantee context / by Lisa Jane McQuilken MELB THESES  Book 2009
658.812 Mei/Fmf    
      Fuzzy methods for customer relationship management and marketing : applications and classifications / Andreas Meier and Laurent Donze, editors BONUS, WATERFT   Book 2012
      Fuzzy methods for customer relationship management and marketing : applications and classifications / Andreas Meier and Laurent Donze, editors BONUS, WATERFT   Book 2012
658.812 Mer/Mih : May I help you? : great customer service for small business / Jillian Mercer     
      May I help you? : great customer service for small business / Jillian Mercer BONUS, MELB   Book 2003
658.812 Met/Sso 2006    
      Successful service operations management BONUS, MELB, W'BOOL   Book 2006
      Successful service operations management BONUS, MELB, W'BOOL   Book 2006
Add Marked to Bag Add All On Page Add Marked to My Lists
Result Page   Prev Next