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Mark   Medium Year
658.812 Gen/Cpm : The CRM project management handbook : building realistic expectations and managing risk / Michael Gentle     
      The CRM project management handbook : building realistic expectations and managing risk / Michael Gentle BONUS, MELB   Book 2002
658.812 Gla/Bcl : Building customer loyalty : how you can help keep customers returning / Barbara A. Glanz     
      Building customer loyalty : how you can help keep customers returning / Barbara A. Glanz BONUS, WATERFT   Book 1994
658.812 God/Rma    
      Relationship marketing / Mark Godson BONUS, MELB, W'BOOL, WATERFT   Book 2009
      Relationship marketing / Mark Godson BONUS, MELB, W'BOOL, WATERFT   Book 2009
      Relationship marketing / Mark Godson BONUS, MELB, W'BOOL, WATERFT   Book 2009
658.812 Gol/Aca : Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss     
      Agile competitors and virtual organizations : strategies for enriching the customer / Steven L. Goldman, Roger N. Nagel, Kenneth Preiss BONUS, MELB   Book 1995
658.812 Gol/Crm : CRM automation / Barton J. Goldenberg     
      CRM automation / Barton J. Goldenberg BONUS, MELB   Book 2002
658.812 Gra/Gcc : Global call centers : achieving outstanding customer service across cultures & time zones / Erik Granered     
      Global call centers : achieving outstanding customer service across cultures & time zones / Erik Granered BONUS, MELB   Book 2005
658.812 Gri/Clh : Customer loyalty : how to earn it, how to keep it / Jill Griffin     
      Customer loyalty : how to earn it, how to keep it / Jill Griffin BONUS, WATERFT   Book 1995
658.812 Gri/Cwh : Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers     
      Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers BONUS, MELB   Book 2001
658.812 Gro/Slt : Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother     
      Service leadership : the quest for competitive advantage / Svafa Grönfeldt , Judith Strother BONUS, WATERFT   Book 2006
658.812 Gum/Trm : Total relationship marketing : marketing strategy moving from the 4Ps-- product, price, promotion, place-- of traditional marketing management to the 30Rs-- the thirty relationships-- of a new marketing paradigm / Evert Gummesson     
      Total relationship marketing : marketing strategy moving from the 4Ps-- product, price, promotion, place-- of traditional marketing management to the 30Rs-- the thirty relationships-- of a new marketin BONUS, MELB   Book 2002
658.812 Gum/Trm 2008    
      Total relationship marketing / Evert Gummesson BONUS, MELB, W'BOOL, W'PONDS   Book 2008
      Total relationship marketing / Evert Gummesson BONUS, MELB, W'BOOL, W'PONDS   Book 2008
      Total relationship marketing / Evert Gummesson BONUS, MELB, W'BOOL, W'PONDS   Book 2008
658.812 Gun/Hpt : Harry Potter : the story of a global business phenomenon / Susan Gunelius     
      Harry Potter : the story of a global business phenomenon / Susan Gunelius BONUS, MELB   Book 2008
658.812 Gup/Mca : Managing customers as investments : the strategic value of customers in the long run / Sunil Gupta, Donald R. Lehmann     
      Managing customers as investments : the strategic value of customers in the long run / Sunil Gupta, Donald R. Lehmann BONUS, MELB   Book 2005
658.812 Gus/Cia : Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson     
      Competing in a service economy : how to create a competitive advantage through service development and innovation / Anders Gustafsson, Michael D. Johnson BONUS, MELB   Book 2003
658.812 Hak/Dri : Developing relationships in business networks / edited by Håkan Håkansson and Ivan Snehota     
      Developing relationships in business networks / edited by Håkan Håkansson and Ivan Snehota BONUS, WATERFT   Book 1995
658.812 Har/Cpt : Command performance : the art of delivering quality service / with a preface by John E. Martin     
      Command performance : the art of delivering quality service / with a preface by John E. Martin BONUS, WATERFT   Book 1994
658.812 Har/Csa 2003 : Customer service : a practical approach / Elaine K. Harris     
      Customer service : a practical approach / Elaine K. Harris BONUS, MELB   Book 2003
658.812 Har/Hbr : Harvard business review on customer relationship management     
      Harvard business review on customer relationship management BONUS, MELB   Book 2001
658.812 Har/Iwc : Interacting with clients and customers : a foot in the door / Lee Hardman with Jillian Albrecht     
      Interacting with clients and customers : a foot in the door / Lee Hardman with Jillian Albrecht BONUS, MELB   Book 1997
658.812 Hay/Mcs : Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes     
      Measuring customer satisfaction : development and use of questionnaires / Bob E. Hayes BONUS, MELB   Book 1992
658.812 Hes/Spc : The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger     
      The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger BONUS, WATERFT   Book 1997
658.812 Hil/Hoc 2006 : Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander     
      Handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander BONUS, WATERFT   Book 2006
658.812 Hil/Htm    
      How to measure customer satisfaction / Nigel Hill, John Brierley, Rob MacDougall BONUS, MELB, WATERFT   Book 1999
      How to measure customer satisfaction / Nigel Hill, John Brierley, Rob MacDougall BONUS, MELB, WATERFT   Book 1999
658.812 Hil/Htm 2002    
      How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall BONUS, MELB, W'PONDS   Book 2003
      How to measure customer satisfaction / Nigel Hill, John Brierley, and Rob MacDougall BONUS, MELB, W'PONDS   Book 2003
658.812 Hin/Cfq : Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer     
      Customer-focused quality : what to do on Monday morning / Tom Hinton, Wini Schaeffer BONUS, MELB   Book 1994
658.812 Hos/Moc : Managing operations : customer service / Rod Hosking     
      Managing operations : customer service / Rod Hosking BONUS, MELB   Book 1997
658.812 Hou/Srm : Strategic relationship marketing / Søren Hougaard, Mogens Bjerre     
      Strategic relationship marketing / Søren Hougaard, Mogens Bjerre BONUS, MELB   Book 2002
658.812 Iye/Crm : Customer relationship management in electronic markets / Gopalkrishnan R. Iyer, David Bejou, editors     
      Customer relationship management in electronic markets / Gopalkrishnan R. Iyer, David Bejou, editors BONUS, W'BOOL   Book 2003
658.812 Joh/Ics : Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson     
      Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system / Michael D. Johnson, Anders Gustafsson BONUS, MELB   Book 2000
658.812 Kam/Tst : 10 steps to successful customer service / Maxine Kamin     
      10 steps to successful customer service / Maxine Kamin BONUS, MELB   Book 2010
658.812 Kra/Ccr : Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors     
      Collaborative customer relationship management : taking CRM to the next level / Alexander H. Kracklauer, D. Quinn Mills, Dirk Seifert, editors BONUS, MELB   Book 2004
658.812 Kun/Msq : Managing service quality. [Volume 3] / edited by Paul Kunst, Jos Lemmink     
      Managing service quality. [Volume 3] / edited by Paul Kunst, Jos Lemmink BONUS, MELB   Book 1997
658.812 Law/Cac : Creating a customer-centered culture : leadership in quality, innovation, and speed / Robin L. Lawton     
      Creating a customer-centered culture : leadership in quality, innovation, and speed / Robin L. Lawton BONUS, MELB   Book 1993
658.812 Lel/Csf : Customer service for dummies / by Karen Leland and Keith Bailey     
      Customer service for dummies / by Karen Leland and Keith Bailey BONUS, MELB   Book 1999
658.812 Len/Hpc : High powered customer service training activites : 26 fast-moving training ideas for customer service trainers and managers / Garry Lennon     
      High powered customer service training activites : 26 fast-moving training ideas for customer service trainers and managers / Garry Lennon BONUS, MELB   Book 2001
658.812 Lep/Ayc : Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux     
      Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux BONUS, MELB   Book 1994
658.812 Lin/Bcu : Building customer loyalty / Ian Linton     
      Building customer loyalty / Ian Linton BONUS, W'BOOL   Book 1993
658.812 Lin/Mmr : Managing market relationships : methodological and empirical insights / Adam Lindgreen     
      Managing market relationships : methodological and empirical insights / Adam Lindgreen BONUS, MELB   Book 2008
658.812 Low/Clp : The customer loyalty pyramid / Michael W. Lowenstein     
      The customer loyalty pyramid / Michael W. Lowenstein BONUS, WATERFT   Book 1997
658.812 Lyn/Cla : Customer loyalty and success / James J. Lynch     
      Customer loyalty and success / James J. Lynch BONUS, W'BOOL   Book 1995
658.812 Mar/Ctm : Creating the marketing experience : new strategies for building relationships with your target market / by Joe Marconi     
      Creating the marketing experience : new strategies for building relationships with your target market / by Joe Marconi BONUS, MELB   Book 2005
658.812 Mar/Mqc : Managing quality customer service / William B. Martin     
      Managing quality customer service / William B. Martin BONUS, MELB   Book 1989
658.812 Mat/Iss : Integrating service strategy in the manufacturing company / Hervé Mathe, Roy D. Shapiro     
      Integrating service strategy in the manufacturing company / Hervé Mathe, Roy D. Shapiro BONUS, MELB   Book 1993
658.812 Mck/Rms    
      Relationship marketing : successful strategies for the age of the customer / Regis McKenna BONUS, MELB, WATERFT   Book 1991
      Relationship marketing : successful strategies for the age of the customer / Regis McKenna BONUS, MELB, WATERFT   Book 1991
658.812 Mcq/Jbs : Justice-based service recovery in a service guarantee context / by Lisa Jane McQuilken     
      Justice-based service recovery in a service guarantee context / by Lisa Jane McQuilken MELB THESES  Book 2009
658.812 Mei/Fmf    
      Fuzzy methods for customer relationship management and marketing : applications and classifications / Andreas Meier and Laurent Donze, editors BONUS, WATERFT   Book 2012
      Fuzzy methods for customer relationship management and marketing : applications and classifications / Andreas Meier and Laurent Donze, editors BONUS, WATERFT   Book 2012
658.812 Mer/Mih : May I help you? : great customer service for small business / Jillian Mercer     
      May I help you? : great customer service for small business / Jillian Mercer BONUS, MELB   Book 2003
658.812 Met/Sso 2006    
      Successful service operations management BONUS, MELB, W'BOOL   Book 2006
      Successful service operations management BONUS, MELB, W'BOOL   Book 2006
658.812 Mol/Ecc : Exploiting CRM : connecting with customers / Patrick Molineux     
      Exploiting CRM : connecting with customers / Patrick Molineux BONUS, MELB   Book 2002
658.812 Mor/Cuc : Calming upset customers / Rebecca L. Morgan     
      Calming upset customers / Rebecca L. Morgan BONUS, WATERFT   Book 1989
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