Brief Display Limit/Sort Search
     
Limit search to available items
Nearby Call Numbers are:
Result Page   Prev Next
Add Marked to Bag Add All On Page Add Marked to My Lists
Mark   Medium Year
658.812 Rat/Uit : Using information technology to reduce coordination breakdowns in customer support teams : technical working paper / Sukumar Rathnam, Vijay Mahajan and Andrew B. Whinston     
      Using information technology to reduce coordination breakdowns in customer support teams : technical working paper / Sukumar Rathnam, Vijay Mahajan and Andrew B. Whinston W'PONDS  Book 1994
658.812 Rav/Ccm : Customer-centric marketing : a pragmatic framework / R. Ravi, and Baohong Sun     
      Customer-centric marketing : a pragmatic framework / R. Ravi, and Baohong Sun MELB  Book 2016
658.812 Ray/Bff : Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport, Bernard J. Jaworski     
      Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport, Bernard J. Jaworski MELB  Book 2005
658.812 Rei/Lrh : Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld     
      Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld MELB  Book 2001
658.812 Ric/Crm : The customer response management handbook : building, rebuilding and improving your results / Darlene D. Richard     
      The customer response management handbook : building, rebuilding and improving your results / Darlene D. Richard MELB  Book 2002
658.812 Rob/Cla : Customer loyalty : a guide for time travelers / Sionade Robinson and Lyn Etherington     
      Customer loyalty : a guide for time travelers / Sionade Robinson and Lyn Etherington MELB  Book 2006
658.812 Rob/Sst : Self-service technologies and consumer complaining behaviour : an empirical investigation / by Nichola Robertson     
      Self-service technologies and consumer complaining behaviour : an empirical investigation / by Nichola Robertson MELB THESES  Book 2007
658.812 Rus/Cem : Customer equity management / Roland T. Rust, Katherine N. Lemon, Das Narayandas     
      Customer equity management / Roland T. Rust, Katherine N. Lemon, Das Narayandas W'PONDS  Book 2005
658.812 Rus/Dce : Driving customer equity : how customer lifetime value is reshaping corporate strategy / Roland T. Rust, Valarie A. Zeithaml, Katherine N. Lemon     
      Driving customer equity : how customer lifetime value is reshaping corporate strategy / Roland T. Rust, Valarie A. Zeithaml, Katherine N. Lemon MELB  Book 2000
658.812 Rus/Sqn : Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver     
      Service quality : new directions in theory and practice / editors, Roland T. Rust, Richard L. Oliver WATERFT  Book 1994
658.812 Sch/Bcb : Building customer-brand relationships / Don E. Schultz ... [and others]     
      Building customer-brand relationships / Don E. Schultz ... [and others] MELB  Book 2009
658.812 Sch/Wts : Winning the service game / Benjamin Schneider, David E. Bowen     
      Winning the service game / Benjamin Schneider, David E. Bowen WATERFT  Book 1995
658.812 Sco/Nch    
      Naked conversations : how blogs are changing the way businesses talk with customers / Robert Scoble and Shel Israel MELB, WATERFT   Book 2006
      Naked conversations : how blogs are changing the way businesses talk with customers / Robert Scoble and Shel Israel MELB, WATERFT   Book 2006
658.812 Set/Ccd : Creating customer delight : the how and why of CRM / Rakesh Seth, Kirti Seth     
      Creating customer delight : the how and why of CRM / Rakesh Seth, Kirti Seth MELB  Book 2005
658.812 Smi/Mcn 1997 : Meeting customer needs / Ian Smith     
      Meeting customer needs / Ian Smith W'BOOL  Book 1997
658.812 Sob/Mrt : Making rain : the secrets of building lifelong client loyalty / Andrew Sobel     
      Making rain : the secrets of building lifelong client loyalty / Andrew Sobel MELB  Book 2003
658.812 Soo/Bea : Brand equity and the marketing mix : creating customer value / prepared by Sanjay Sood     
      Brand equity and the marketing mix : creating customer value / prepared by Sanjay Sood WATERFT  Book 1995
658.812 Sri/Tps : Stakeholder relations in the public sector : innovation in management : a collaborative study     
      Stakeholder relations in the public sector : innovation in management : a collaborative study MELB  Book 1999
658.812 Sta/Cmt : Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel     
      Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel MELB  Book 2004
658.812 Ste/Cso 2000 : Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne     
      Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne MELB  Book 2000
658.812 Svi/Kcu : Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro     
      Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro MELB  Book 1993
658.812 Swa/Sia : Serving internal and external customers / Anne Swartzlander     
      Serving internal and external customers / Anne Swartzlander MELB  Book 2004
658.812 Swi/Acr : Accelerating customer relationships : using CRM and relationship technologies / Ronald S. Swift     
      Accelerating customer relationships : using CRM and relationship technologies / Ronald S. Swift MELB  Book 2001
658.812 Tay/Qtc : Quality : total customer service / by Lynda King Taylor     
      Quality : total customer service / by Lynda King Taylor MELB  Book 1992
658.812 Teb/Sif : Service is front stage : positioning services for value advantage / by James Teboul     
      Service is front stage : positioning services for value advantage / by James Teboul MELB  Book 2006
658.812 Tim/Csc 2005 : Customer service : career success through customer satisfaction / Paul R. Timm     
      Customer service : career success through customer satisfaction / Paul R. Timm MELB  Book 2005
658.812 Tjo/Tfc : Teamwork for customers : building organizations that take pride in serving / Dean Tjosvold     
      Teamwork for customers : building organizations that take pride in serving / Dean Tjosvold MELB  Book 1993
658.812 Tou/Jec : Just enough CRM / Françoise Tourniaire     
      Just enough CRM / Françoise Tourniaire MELB  Book 2003
658.812 Tow/Tht : Thrive! : how to succeed in the age of the customer / Steve Towers, Mark McGregor     
      Thrive! : how to succeed in the age of the customer / Steve Towers, Mark McGregor MELB  Book 2006
658.812 Var/Rmd : Relationship marketing : dialogue and networks in the e-commerce era / Richard J. Varey     
      Relationship marketing : dialogue and networks in the e-commerce era / Richard J. Varey W'PONDS  Book 2002
658.812 Vav/Aht : Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra     
      Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra W'BOOL  Book 1995
658.812 Vav/Iym : Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra     
      Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra MELB  Book 1997
658.812 Vid/Cse : Customer service     
      Customer service WATERFT  DVD video 1990
658.812 W749W : Word-of-mouth marketing / Jerry R. Wilson     
      Word-of-mouth marketing / Jerry R. Wilson MELB  Book 1991
658.812 Wag/Crm : Customer relationship management : a people, process, and technology approach / William P. Wagner, Michael Zubey     
      Customer relationship management : a people, process, and technology approach / William P. Wagner, Michael Zubey MELB  Book 2007
658.812 Wal/Mcr : Managing customer relationships / prepared by Simon Walls and Debra L. Zahay     
      Managing customer relationships / prepared by Simon Walls and Debra L. Zahay W'PONDS  Book 2000
658.812 Whi/Cdc    
      The customer-driven company : moving from talk to action / Richard C. Whiteley W'BOOL, WATERFT   Book 1991
      The customer-driven company : moving from talk to action / Richard C. Whiteley W'BOOL, WATERFT   Book 1991
658.812 Win/Aag 1997 : The Arthur Andersen guide to talking with your customers : what they will tell you about your business (when you ask the right questions) / Michael J. Wing, Arthur Andersen     
      The Arthur Andersen guide to talking with your customers : what they will tell you about your business (when you ask the right questions) / Michael J. Wing, Arthur Andersen WATERFT  Book 1997
658.812 Woo/Cms : The customer management scorecard : managing CRM for profit / Neil Woodcock, Merlin Stone, Bryan Foss     
      The customer management scorecard : managing CRM for profit / Neil Woodcock, Merlin Stone, Bryan Foss MELB  Book 2003
658.812 Yag/Spr : The service providers / Dana Yagil     
      The service providers / Dana Yagil MELB  Book 2008
658.812 Zei/Dqs : Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry     
      Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry WATERFT  Book 1990
658.812 Zem/Kys : Knock your socks off service recovery / Ron Zemke, Chip R. Bell     
      Knock your socks off service recovery / Ron Zemke, Chip R. Bell MELB  Book 2000
658.812 Zem/Seo : The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters     
      The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters MELB  Book 1989
658.812 Zie/Cft : Customer friendly : the organizational architecture of service / James T. Ziegenfuss     
      Customer friendly : the organizational architecture of service / James T. Ziegenfuss MELB  Book 2007
658.812 Zik/Crm : Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Faye W. Gilbert     
      Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Faye W. Gilbert MELB  Book 2003
658.8120285 Ber/Mdm    
      Mastering data mining : the art and science of customer relationship management / Michael J. A. Berry, Gordon Linoff MELB, W'BOOL   Book 2000
      Mastering data mining : the art and science of customer relationship management / Michael J. A. Berry, Gordon Linoff MELB, W'BOOL   Book 2000
658.8120285 Gre/Cat 2002 : CRM at the speed of light : capturing and keeping customers in internet real time / Paul Greenberg     
      CRM at the speed of light : capturing and keeping customers in internet real time / Paul Greenberg MELB  Book 2002
658.8120285 Gre/Cat 2004 : CRM at the speed of light : essential customer strategies for the 21st century / Paul Greenberg     
      CRM at the speed of light : essential customer strategies for the 21st century / Paul Greenberg MELB  Book 2004
658.8120285 Kum/Crm    
      Customer relationship management : a databased approach / V. Kumar, Werner J. Reinartz MELB, W'PONDS   Book 2006
      Customer relationship management : a databased approach / V. Kumar, Werner J. Reinartz MELB, W'PONDS   Book 2006
658.8120285 Lin/Mcr : Managing customer relationships on the Internet / edited by Angelika Lindstrand, Jan Johanson, Dharma Deo Sharma     
      Managing customer relationships on the Internet / edited by Angelika Lindstrand, Jan Johanson, Dharma Deo Sharma MELB  Book 2006
Add Marked to Bag Add All On Page Add Marked to My Lists
Result Page   Prev Next
Brief Display Limit/Sort Search