Title Knock your socks off service recovery / Ron Zemke, Chip R. Bell

Published New York : AMACOM, [2000] ©2000

Copies

Location	Call no.	Vol.	Availability
MELB	658.812 Zem/Kys		AVAILABLE

Description vii, 214 pages : illustrations ; 23 cm Bibliography Includes bibliographical references (page 211) Subject Customer services. Customer relations. Author Bell, Chip R. LC no. 00025065 ISBN 081447084X

  Permalink