Limit search to available items
Nearby Call Numbers are:
Result Page   Prev Next
Add Marked to Bag Add All On Page Add Marked to My Lists
Mark   Medium Year
658.812 Sta/Cmt : Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel     
      Complaint management : the heart of CRM / Bernd Stauss, Wolfgang Seidel BONUS, MELB   Book 2004
658.812 Ste/Cso 2000 : Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne     
      Customer service on the Internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne BONUS, MELB   Book 2000
658.812 Svi/Kcu : Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro     
      Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro BONUS, MELB   Book 1993
658.812 Swa/Sia : Serving internal and external customers / Anne Swartzlander     
      Serving internal and external customers / Anne Swartzlander BONUS, MELB   Book 2004
658.812 Swi/Acr : Accelerating customer relationships : using CRM and relationship technologies / Ronald S. Swift     
      Accelerating customer relationships : using CRM and relationship technologies / Ronald S. Swift BONUS, MELB   Book 2001
658.812 Tay/Qtc : Quality : total customer service / by Lynda King Taylor     
      Quality : total customer service / by Lynda King Taylor BONUS, MELB   Book 1992
658.812 Teb/Sif : Service is front stage : positioning services for value advantage / by James Teboul     
      Service is front stage : positioning services for value advantage / by James Teboul BONUS, MELB   Book 2006
658.812 Tim/Csc 2005 : Customer service : career success through customer satisfaction / Paul R. Timm     
      Customer service : career success through customer satisfaction / Paul R. Timm BONUS, MELB   Book 2005
658.812 Tjo/Tfc : Teamwork for customers : building organizations that take pride in serving / Dean Tjosvold     
      Teamwork for customers : building organizations that take pride in serving / Dean Tjosvold BONUS, MELB   Book 1993
658.812 Tou/Jec : Just enough CRM / Françoise Tourniaire     
      Just enough CRM / Françoise Tourniaire BONUS, MELB   Book 2003
658.812 Tow/Tht : Thrive! : how to succeed in the age of the customer / Steve Towers, Mark McGregor     
      Thrive! : how to succeed in the age of the customer / Steve Towers, Mark McGregor BONUS, MELB   Book 2006
658.812 Var/Rmd : Relationship marketing : dialogue and networks in the e-commerce era / Richard J. Varey     
      Relationship marketing : dialogue and networks in the e-commerce era / Richard J. Varey BONUS, W'PONDS   Book 2002
658.812 Vav/Aht : Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra     
      Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra BONUS, W'BOOL   Book 1995
658.812 Vav/Iym : Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra     
      Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra BONUS, MELB   Book 1997
658.812 Vid/Cse : Customer service     
      Customer service WATERFT  DVD video 1990
658.812 W749W : Word-of-mouth marketing / Jerry R. Wilson     
      Word-of-mouth marketing / Jerry R. Wilson BONUS, MELB   Book 1991
658.812 Wag/Crm : Customer relationship management : a people, process, and technology approach / William P. Wagner, Michael Zubey     
      Customer relationship management : a people, process, and technology approach / William P. Wagner, Michael Zubey BONUS, MELB   Book 2007
658.812 Wal/Mcr : Managing customer relationships / prepared by Simon Walls and Debra L. Zahay     
      Managing customer relationships / prepared by Simon Walls and Debra L. Zahay BONUS, W'PONDS   Book 2000
658.812 Whi/Cdc    
      The customer-driven company : moving from talk to action / Richard C. Whiteley BONUS, W'BOOL, WATERFT   Book 1991
      The customer-driven company : moving from talk to action / Richard C. Whiteley BONUS, W'BOOL, WATERFT   Book 1991
      The customer-driven company : moving from talk to action / Richard C. Whiteley BONUS, W'BOOL, WATERFT   Book 1991
      The customer-driven company : moving from talk to action / Richard C. Whiteley BONUS, W'BOOL, WATERFT   Book 1991
658.812 Win/Aag 1997 : The Arthur Andersen guide to talking with your customers : what they will tell you about your business (when you ask the right questions) / Michael J. Wing, Arthur Andersen     
      The Arthur Andersen guide to talking with your customers : what they will tell you about your business (when you ask the right questions) / Michael J. Wing, Arthur Andersen BONUS, WATERFT   Book 1997
658.812 Woo/Cms : The customer management scorecard : managing CRM for profit / Neil Woodcock, Merlin Stone, Bryan Foss     
      The customer management scorecard : managing CRM for profit / Neil Woodcock, Merlin Stone, Bryan Foss BONUS, MELB   Book 2003
658.812 Yag/Spr : The service providers / Dana Yagil     
      The service providers / Dana Yagil BONUS, MELB   Book 2008
658.812 Z48D : Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry     
      Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry BONUS, MELB, WATERFT   Book 1990
658.812 Zei/Dqs : Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry     
      Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry BONUS, MELB, WATERFT   Book 1990
658.812 Zem/Kys : Knock your socks off service recovery / Ron Zemke, Chip R. Bell     
      Knock your socks off service recovery / Ron Zemke, Chip R. Bell BONUS, MELB   Book 2000
658.812 Zem/Seo : The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters     
      The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; foreword by Tom Peters BONUS, MELB   Book 1989
658.812 Zie/Cft : Customer friendly : the organizational architecture of service / James T. Ziegenfuss     
      Customer friendly : the organizational architecture of service / James T. Ziegenfuss BONUS, MELB   Book 2007
658.812 Zik/Crm : Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Faye W. Gilbert     
      Customer relationship management : integrating marketing strategy and information technology / William G. Zikmund, Raymond McLeod, Faye W. Gilbert BONUS, MELB   Book 2003
658.8120285 Ber/Mdm    
      Mastering data mining : the art and science of customer relationship management / Michael J. A. Berry, Gordon Linoff BONUS, MELB, W'BOOL   Book 2000
      Mastering data mining : the art and science of customer relationship management / Michael J. A. Berry, Gordon Linoff BONUS, MELB, W'BOOL   Book 2000
658.8120285 Gre/Cat 2002 : CRM at the speed of light : capturing and keeping customers in internet real time / Paul Greenberg     
      CRM at the speed of light : capturing and keeping customers in internet real time / Paul Greenberg BONUS, MELB   Book 2002
658.8120285 Gre/Cat 2004 : CRM at the speed of light : essential customer strategies for the 21st century / Paul Greenberg     
      CRM at the speed of light : essential customer strategies for the 21st century / Paul Greenberg BONUS, MELB   Book 2004
658.8120285 Kum/Crm    
      Customer relationship management : a databased approach / V. Kumar, Werner J. Reinartz BONUS, MELB, W'PONDS   Book 2006
      Customer relationship management : a databased approach / V. Kumar, Werner J. Reinartz BONUS, MELB, W'PONDS   Book 2006
658.8120285 Lin/Mcr : Managing customer relationships on the Internet / edited by Angelika Lindstrand, Jan Johanson, Dharma Deo Sharma     
      Managing customer relationships on the Internet / edited by Angelika Lindstrand, Jan Johanson, Dharma Deo Sharma BONUS, MELB   Book 2006
658.8120285 Rep/Ite : Information technology-enabled global customer service / [edited by] Tapio Reponen     
      Information technology-enabled global customer service / [edited by] Tapio Reponen BONUS, MELB   Book 2003
658.812028557 Ber/Mdm    
      Master data management and customer data integration for a global enterprise / Alex Berson, Lawrence Dubov BONUS, MELB, W'PONDS   Book 2007
      Master data management and customer data integration for a global enterprise / Alex Berson, Lawrence Dubov BONUS, MELB, W'PONDS   Book 2007
658.8120941 Clu/Mcc : Making customers count / David Clutterbuck and Susan Kernaghan     
      Making customers count / David Clutterbuck and Susan Kernaghan BONUS, MELB   Book 1991
658.8120954 Bal/Cds 2004 : Customer-driven services management / S. Balachandran     
      Customer-driven services management / S. Balachandran BONUS, MELB   Book 2004
658.8120994 Nat/Nha : National Health and Medical Research Council : policy on complaints     
      National Health and Medical Research Council : policy on complaints BONUS, ONLINE, W'PONDS   E-book 2008
658.8120994 Wal/Cgt : The complete guide to call and contact centre management / Catriona Wallace, Johanna Hetherington     
      The complete guide to call and contact centre management / Catriona Wallace, Johanna Hetherington BONUS, MELB   Book 2003
658.816 And/Ftf : Free : the future of a radical price / Chris Anderson     
      Free : the future of a radical price / Chris Anderson BONUS, W'BOOL   Book 2009
658.816 Bak/Pop : Pricing on purpose : creating and capturing value / Ronald J. Baker     
      Pricing on purpose : creating and capturing value / Ronald J. Baker BONUS, MELB   Book 2006
658.816 Boo/Itp : International transfer pricing : the valuation of intangible assets / Monica Boos     
      International transfer pricing : the valuation of intangible assets / Monica Boos BONUS, MELB   Book 2003
658.816 Col/Tpa : Transfer pricing and the arm's length principle after BEPS / Richard S Collier, Joseph L Andrus     
      Transfer pricing and the arm's length principle after BEPS / Richard S Collier, Joseph L Andrus MELB  Book 2017
658.816 Cpa/Cpa : Customer profitability analysis     
      Customer profitability analysis BONUS, MELB   Book 2001
658.816 Dol/Pph : Power pricing : how managing price transforms the bottom line / Robert J. Dolan, Hermann Simon     
      Power pricing : how managing price transforms the bottom line / Robert J. Dolan, Hermann Simon BONUS, WATERFT   Book 1996
658.816 Fle/Vph : Value pricing : how to maximise profits through effective pricing policies / Tony Fletcher and Neil Russell-Jones     
      Value pricing : how to maximise profits through effective pricing policies / Tony Fletcher and Neil Russell-Jones BONUS, MELB   Book 1997
658.816 Gab : Pricing principles and practices / Andre Gabor ; with an analytical appendix by C.W.J. Granger     
      Pricing principles and practices / Andre Gabor ; with an analytical appendix by C.W.J. Granger BONUS, WATERFT   Book 1980
658.816 Gab/Pea : Pricing : concepts and methods for effective marketing / André Gabor ; with appendices by John M. Bates, Clive W.J. Granger, Trevor Watkins     
      Pricing : concepts and methods for effective marketing / André Gabor ; with appendices by John M. Bates, Clive W.J. Granger, Trevor Watkins BONUS, MELB   Book 1988
658.816 Lij/Itp : International transfer pricing in Asia Pacific : perspectives on trade between Australia, New Zealand and China / Jian Li and Alan Paisey     
      International transfer pricing in Asia Pacific : perspectives on trade between Australia, New Zealand and China / Jian Li and Alan Paisey BONUS, MELB   Book 2005
658.816 Lyn/Ppa : Price policies and marketing management / Robert A. Lynn     
      Price policies and marketing management / Robert A. Lynn BONUS, MELB   Book 1967
Add Marked to Bag Add All On Page Add Marked to My Lists
Result Page   Prev Next