| Description |
ix, 262 pages ; 22 cm |
| Contents |
1. Understand Your Message (What message is sent?) -- 2. Listen Intently (Do you know what I mean?) -- 3. Ask Questions (Do I understand what you're saying?) -- 4. Speak Clearly (How do you say it?) -- 5. Cross the Barriers (How do you overcome culture, gender, and age considerations?) -- 6. Use Influence and Persuasion (How do you use friendly persuasion?) -- 7. Negotiate (How do you get what you want?) -- 8. Use Technology (Is there another way to do this?) -- 9. Use Body Language (What silent messages are you sending?) -- 10. Use Self-Talk (How do you communicate with yourself?) |
| Notes |
Cover subtitle: Communication skills for selling your products, services and ideas |
| Bibliography |
Includes bibliographical references (pages 255-257) and index |
| Subject |
Selling.
|
| LC no. |
94068812 |
| ISBN |
0850132010 |
|
