Preface : buildings are not about building! -- Ch. 1. Clients in perspective -- Ch. 2. A model of clients -- Ch. 3. The client at rest -- Ch. 4. The client in change -- Ch. 5. Property developers as clients -- Ch. 6. Supermarkets as clients -- Ch. 7. NHS acute trusts as clients -- Ch. 8. Governments as clients -- Ch. 9. Airports as clients -- Ch. 10. Housing associations as clients -- Ch. 11. A toolkit for engagement -- Ch. 12. Postscript
Summary
"This book breaks new ground by creating a framework to understand clients' actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients' businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that 'buildings are not about building but about changing and developing the client'. The technical, organisational and psychological aspects of this are described and analysed in detail so that current experience can be explained and better practice determined."--BOOK JACKET
