Title The complete guide to preparing and implementing service level agreements / Sheila Pantry, Peter Griffiths

Published London : Library Association Publishing, 1997

Copies

Location	Call no.	Vol.	Availability
WATERFT LAW	KN 13.1 Pan/Cgt		AVAILABLE

Description 133 pages ; 24 cm Notes Includes index Bibliography Includes bibliographical references (pages [114]-118) and index Subject Library cooperation. Public services (Libraries) Service industries -- Cost control. Service industries -- Quality control. Service-level agreements. Total quality management. Author Griffiths, Peter, 1948 February 14- Library Association. ISBN 1856042391

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