Preface; Acknowledgments; 1 -- The Crisis Communications Plan; 2 -- Gathering and Maintaining Crisis-Ready Information; 3 -- Assembling the Team; 4 -- Identifying Library Audiences and Stakeholders; 5 -- Assessing Your Library's Crisis Potential; 6 -- Creating Ready Responses for Areas of Vulnerability; 7 -- Building Positive Media Relationships; 8 -- Communicating during a Crisis; 9 -- After the Crisis; Appendix 1; Appendix 2; Glossary; Further Reading; Index
Summary
Is your library vulnerable to challenges arising from difficult patrons, censorship, budget issues, or disgruntled staff? This step-by-step primer illustrates communications basics to prepare libraries for communicating to critical contacts in times of crisis. It is a guide to creating a time-saving resource for any emergency situation
Bibliography
Includes bibliographical references (pages 73-74) and index
