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Subjects (1-25 of 25)
BUSINESS & ECONOMICS -- Customer Relations.
1
2005
25 reproducible activities for customer service excellence
Garber, Peter R.
Rating:
Electronic Resources
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2
2003
50 activities for achieving excellent customer service
Doane, Darryl S.
Rating:
Electronic Resources
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3
2007
101 ways to build better relationships with your customers
Garber, Peter R.
Rating:
Electronic Resources
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4
2007
101 ways to improve customer service : training, tools, tips, and techniques
Ukens, Lorraine L.
Rating:
Electronic Resources
5
2016
501 ways to roll out the red carpet for your customers : easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impression
Cutting, Donna, 1966-
Wayne, NJ : The Career Press, [2016]
Rating:
Electronic Resources
6
2009
All for one : 10 strategies for building trusted client partnerships
Sobel, Andrew, 1955-
Rating:
Electronic Resources
7
2009
Answering the ultimate question : how Net Promoter can transform your business
Brooks, Laura L., 1963-
1st ed
Rating:
Electronic Resources
8
2016
The art of client service : the classic guide
Solomon, Robert, author
Third edition
Hoboken, New Jersey : Wiley, 2016
Rating:
Electronic Resources
9
2001
Attracting perfect customers : the power of strategic synchronicity
Hall, Stacey, 1965-
1st ed
Rating:
Electronic Resources
More...
10
2016
Beyond advertising : creating value through all customer touchpoints
Wind, Yoram, author.
Hoboken, New Jersey : John Wiley & Sons, Inc., [2016]
Rating:
Electronic Resources
11
2016
Beyond advertising : creating value through all customer touchpoints
Wind, Yoram, author
Second edition
Hoboken : Wiley, [2016]
Rating:
Electronic Resources
12
2004
Bottom-line call center management : creating a culture of accountability and excellent customer service
Butler, David L. (David Lawrence)
Rating:
Electronic Resources
13
2004
Branded customer service : the new competitive edge
Barlow, Janelle, 1943-
1st ed
Rating:
Electronic Resources
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14
2011
Building on SugarCRM
Mertic, John
1st ed
Rating:
Electronic Resources
15
2009
Building routes to customers : proven strategies for profitable growth
Raulerson, Peter.
Rating:
Electronic Resources
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16
2011
Building stakeholders relations and CSR : a sensemaking perspective
Fryzel, Barbara.
Rating:
Electronic Resources
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17
2009
Business process mapping : improving customer satisfaction
Jacka, J. Mike.
2nd ed
Rating:
Electronic Resources
18
2003
Call Center operation : design, operation, and maintenance
Sharp, Duane E.
Rating:
Electronic Resources
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19
2009
Calming upset customers : stay in control-- in any situation
Morgan, Rebecca L.
4th ed
Rating:
Electronic Resources
20
2012
Case studies in service innovation
Rating:
Electronic Resources
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21
2008
A complaint is a gift : recovering customer loyalty when things go wrong
Barlow, Janelle, 1943-
2nd ed
Rating:
Electronic Resources
22
2012
The compliance business and its customers
Kasabov, Edward, author.
Rating:
Electronic Resources
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23
2014
Connected CRM : implementing a big-data-driven, customer-centric business strategy
Williams, David, 1963-
Hoboken, New Jersey : John Wiley & Sons, Inc., [2014]
Rating:
Electronic Resources
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24
2007
Connecting with your customer : understanding the buyer's needs
Cathcart, Jim
Rating:
Electronic Resources
25
2004
The consumer-- or else! : consumer-centric business paradigms
Schuster, Camille Passler, 1950-
Rating:
Electronic Resources
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