| Description |
1 online resource (1 volume) : illustrations (black and white) |
| Series |
The Shingo model series |
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Shingo model series.
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| Contents |
Cover; Half Title; Title Page; Copyright Page; Contents; List of Tables; Acknowledgments; About the Authors; Introduction; Part I: Brick-by-Brick: Building the Complex Management Systems Model; Chapter 1: Complex Management Systems Modeling of Operational Excellence; Models as Maps; Toward a Model: Enterprises and Complex Systems; Chapter 2: Brick-by-Brick: BEST Environmental Domains; BEST Environmental Domains; B: The Biophysical Environment Domain; E: The Economic Environment Domain; S: The Societal Environment Domain; T: The Technological Environment Domain |
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Intersecting Domains and Wicked ChallengesChapter 3: Brick-by-Brick: Stakeholder Perspectives; Strategic, Ethically Critical, and Shareholder Value Perspectives; An Emerging Paradigm: The Stakeholder Value Perspective; Chapter 4: Brick-by-Brick: Stakeholder Mediating Forces; Interacting Mediating Forces and Stakeholders; Chapter 5: Brick-by-Brick: Enterprise Alignment; Unity of Purpose and Shared Vision: Pros and Cons; Enterprise Alignment: From Strategy to Execution through Hoshin Kanri; Hoshin Kanri or Hoshin Planning?; Enterprises that have Successfully Implemented Hoshin Planning |
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Climbing the Hoshin Planning Ladder: Nuts and Bolts FacilitationA Rose by Any Other Name; Chapter 6: Bonding the Bricks: The Plan-Do-Study-Act Cycle; Explaining the PDSA Cycle; Chapter 7: Brick-by-Brick: Enterprise Processes; Chapter 8: Brick-by-Brick: Enterprise Risk Management; FMEA: Failure Modes and Effects Analysis; Example Severity, Occurrence, and Detection Rating Scales; Chapter 9: Brick-by-Brick: Enterprise Advancement Means; Chapter 10: Brick-on-Brick: An Assembled Complex Systems Management Model; Part II: Elaboration of Key Components of the Complex Management Systems Model |
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Chapter 11: Stakeholder Elaboration: The Primacy of Customers and Other ObservationsConversations: Connecting Stakeholder and Process Voices via Measures; Product Quality Dimensions; Service Quality Dimensions; The Customer Churn Rate: What It Is and How to Use It; The Kano Customer Needs Model; Selected Methods for Acquiring the Voice of the Customer; Customer Satisfaction, Loyalty or Advocacy?; Who is the Customer? A Broad Contemporary Perspective; Chapter 12: Enterprise Advancement Means: The Future of Renewal, Optimization, and Innovation |
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Chapter 13: Running with Cheetahs: Market Velocity, Need for Speed, and Outside-the-Box ThinkingIdeation and Outside-the-Box Thinking; Chapter 14: Customer-Driven Improvement and Innovation Processes: Tapping and Organizing the Enterprise and Customer Minds; Getting Started: Seeding the Brainstorming Process; 6-3-5 Brainwriting; Change the Context or Keep it? What Would You Do if You Could ... ; Organizing and Identifying Relationships Among Ideas; Affinity Diagrams: Revealing Relations Among Ideas; Brainstorming and Affinity Diagrams: An Extended Pop Culture Example |
| Summary |
The Shingo Enterprise Excellence Prize Model (SEEM) has exerted global influence over the ways that exceptional organizations formulate/deploy strategy with its focus on processes, Lean thinking, continuous improvement, innovation, workforce development, and supplier strategies. This book details the SEEM, which lies at the heart of the Shingo Prize. It will link the theoretical underpinnings of the SEEM and their implications for practice. Case studies illustrate important points. Selected tools that support practical implementation of the model are discussed and their use illustrated. This book will deepen understanding of why the model works and how implementation can be accomplished |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Rick Edgeman is Professor and Chair of the Management Department in the Robbins College of Business & Entrepreneurship at Fort Hays State University (Kansas) and Research Fellow in the Shingo Institute at Utah State University, where he previously served as Research Director and Professor of Management Practice. He is also concurrently Professor of Sustainability & Enterprise Performance in the Business Development & Technology Department at Denmark's Aarhus University and Honorary Professor of Engineering Operations Management in the Department of Technology & Innovation at Denmark's Southern Denmark University. Past or occasional service includes roles as Visiting Professor in the Executive MBA program at the University of Lugano, which serves as the University of Lugano (Switzerland); Professor of Quality Management in the Quality Sciences Division at Uppsala University (Sweden); Visiting Professor in the Faculty of Management and Economics at Tomas Bata University in the Czech Republic; Visiting Professor in the Quality and Environmental Management Division at Luleêa University (Sweden; QUEST Professor & Executive Director of the QUEST Honors Fellows Program in the Robert H. Smith School of Business at the University of Maryland; Professor & Chair of the Statistical Science Department at the University of Idaho; and Professor & Director of the Center for Quality & Productivity Improvement at Colorado State University. He has provided numerous keynote addresses and other invited lectures, including ones at Oxford University, Cambridge University, the University of Versailles (France), Chalmers University (Sweden), and the Royal Melbourne Institute of Technology. Rick has authored more than 250 publications on quality management, sustainability, six sigma, leadership, innovation, and statistics. He formerly co-edited the journal Measuring Business Excellence and is presently associate editor of Total Quality Management & Business Excellence. He has also edited special issues of several journals, and on the editorial review boards of numerous journals, including the Six Sigma Forum and Quality Engineering. He earned the Ph. D. in Statistics from the University of Wyoming and was cited by the American Society for Quality in 2000 as one of 21 Voices of Quality for the 21st Century--one of only six academics worldwide included among the 21 |
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Print version record |
| Subject |
Shingō, Shigeo, 1909-1990
|
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Production management.
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Lean manufacturing.
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Manufacturing industries -- Awards
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BUSINESS & ECONOMICS -- Industrial Management.
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Management Science.
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BUSINESS & ECONOMICS -- Organizational Behavior.
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BUSINESS & ECONOMICS -- General.
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BUSINESS & ECONOMICS -- Quality Control.
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BUSINESS & ECONOMICS -- Industries -- Manufacturing Industries.
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Lean manufacturing
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Production management
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| Form |
Electronic book
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| Author |
Barker, Shaun
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| ISBN |
9781315229638 |
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1315229633 |
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9781351859653 |
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135185965X |
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9781351859639 |
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1351859633 |
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9781351859646 |
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1351859641 |
|
