Title The business communication handbook / Judith Dwyer

Edition Seventh edition Published Frenchs Forest, N.S.W. : Pearson Education, 2006 Frenchs Forest, NSW : Pearson Education Australia, [2006] ©2006

Copies

Location	Call no.	Vol.	Availability
WATERFT BUSINESS	658.45 Dwy/Bch 2006		AVAILABLE
W'PONDS	658.45 Dwy/Bch 2006		AVAILABLE
MELB	658.45 Dwy/Bch 2006		AVAILABLE

Description viii, 567 pages : illustrations ; 25 cm regular print Contents Part 1: Workplace communication -- 1. Apply communication principles in the workplace -- 2. Develop and communicate personal and work priorities -- 3. Communicate and maintain workplace occupational health and safety -- Part 2: Workplace relationships -- 4. Implement and maintain effective workplace relationships -- 5. Negotiation and conflict management -- 6. Work with the team -- 7. Lead work teams -- 8. Deliver and monitor service to customers -- 9. Coordinate and manage quality customer service -- 10. Organise meetings -- 11. Speaking in public -- Part 3: Workplace documents -- 12. Analyse and present research information -- 13. Organise workplace information -- 14. Business writing -- 15. Writing business letters -- 16. Writing memos and short reports -- 17. Writing emails and online communication -- 18. Writing long reports -- 19. Writing technical documents -- 20. Illustrating data : graphic communication -- Part 4: Career development -- 21. Job-seeking skills Summary Communication skills are essential for competent performance in the workplace and vital for the successful operation of business. Now in its seventh edition, this proven bestseller continues to provide a comprehensive understanding of the underpinning knowledge required to support the practice and application of communication skills Notes Previous edition: 2003 Bibliography Includes bibliographical references and index Subject Business communication:Communication in management Business communication. Communication in management. Communication in organizations. Author Mosiere, Michelle (Lecturer) LC no. 00002721 ISBN 9781741033922 (paperback) 1741033926 (paperback)

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