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Subjects (1-26 of 26)
Call center agents.
1 2009 Achieving sustainable service improvement in contact centers Donovan, Jonathan (Managing Director, Townhouse Consulting Ltd., UK) Rating: Electronic Resources
2 2009 From agent to expert : the future of the contact center advisor Millard, Nicola, (Customer Experience Futurologist, British Telecommunications PLC., UK) London : Henry Stewart Talks, 2009 Rating:
3 2013 Answer the call : virtual migration in Indian call centers Carrillo Rowe, Aimee. Minneapolis : University of Minnesota Press, [2013] Rating: Electronic Resources
4 2009 The call and contact centre trainer as change agent Shellabear, Steve, (Principal Consultant, Dancing Lion Training & Consultancy Ltd., UK) London : Henry Stewart Talks, 2009 Rating:
5 2009 The call and contact centre trainer as change agent Shellabear, Steve, (Principal Consultant, Dancing Lion Training & Consultancy Ltd., UK) Rating: Electronic Resources
6 2009 Competitive contact in the future Grig, Rufus (Managing Director, Callmedia, UK) Rating: Electronic Resources
7 2016 Dateline: Growing Old Disgracefully Australia : SBS, 2016 Rating:
8 2009 Delivering public service : turning public service into customer service Smith, Pauline (Head of Contact Centre Operations, Nottinghamshire Police, UK) Rating: Electronic Resources
9 2014 Diverted to Delhi [San Francisco, California, USA] : Kanopy Streaming, 2014 Rating: Electronic Resources
10 2009 Don't ask customers what they want, ask your staff Kirkby, Jennifer (Director, White Waves, UK) Rating: Electronic Resources
11 2009 Emotions on the telephone Mckay, Cilla (Managing Director, Connections (Oxford) Ltd., UK) Rating: Electronic Resources
12 2009 Engaging employees through high involvement work practices Konrad, Alison M. Rating: Electronic Resources
13 2009 Flexible working Street, Jonathan (Customer Experience Consultant, UK) Rating: Electronic Resources
14 2009 From agent to expert Cheesman, Jo. Rating: Electronic Resources
15 2009 Growing great contact center communicators Drake-Knight, Nick. Rating: Electronic Resources
16 2009 Harnessing energy Cameron, Fiona, (Director, Sticky Change, UK) Rating: Electronic Resources
17 2009 The human side of contact centers : work design and human resource practices Holman, David (David J.) London : Henry Stewart Talks, 2009 Rating:
18 2019 Lives on the line : how the Philippines became the world's call center capital Sallaz, Jeffrey J., 1974- author. 1st edition New York : Oxford University Press, [2019] Rating: Electronic Resources
19 2015 Neutral accent : how language, labor, and life become global Aneesh, A. (Aneesh), 1964- author. Durham ; London : Duke University Press, 2015 Rating: Electronic Resources
20 2009 Performance management -- an art and a science Shellabear, Steve, (Principal Consultant, Dancing Lion Training & Consultancy Ltd., UK) Rating: Electronic Resources
21 2009 Performance metrics to sustain peak performance Wilson, Jonathan, (Executive Coach and Leadership Consultant, Budd, UK) Rating: Electronic Resources
22 2009 Plan & deliver Pink, Steve, (Managing Consultant, Telecommerce, UK) Rating: Electronic Resources
23 2009 Preventing agent burnout Tourniaire, Francoise. Rating: Electronic Resources
24 2010 SMS: customer leading or customer led? Crank, Amanda, (Customer Service Operations Manager, The Co-operative Financial Services, UK), speaker London : Henry Stewart Talks, 2010 Rating: Electronic Resources
25 2009 Speech technologies - recognition and analytics Wax, Jonathan (Vice President EMEA, Nexidia, UK) Rating: Electronic Resources
26 2009 Understanding the generation gap Codrington, Graeme, (Co-founder, TomorrowToday, UK.) Rating: Electronic Resources
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