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Subjects (1-2 of 2)
Call centers -- Australia -- Management.
1
Book
2003

The complete guide to call and contact centre management


Wallace, Catriona
Frenchs Forest, N.S.W. : Pearson Education, [2003]

Rating:

 
 
Location Call no. Vol. Availability
 MELB  658.8120994 Wal/Cgt  Unavailable C19
2
Book
2002

The customer response management handbook : building, rebuilding and improving your results


Richard, Darlene D.
Sydney : McGraw-Hill Australia, [2002 [that is, 2001]

Rating:

 
 
Location Call no. Vol. Availability
 MELB  658.812 Ric/Crm  Unavailable C19
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