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Author Mirchandani, Kiran, 1968- author

Title Phone clones : authenticity work in the transnational service economy / Kiran Mirchandani
Published Ithaca : ILR Press, 2016
Online access available from:
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Description 1 online resource : illustrations (black and white)
Summary Here, Mirchandani explores the experiences of the men and women who work in Indian call centres through 100 interviews with workers in Bangalore, Delhi, and Pune
Notes Previously issued in print: 2012
Bibliography Includes bibliographical references and index
Audience Specialized
Notes Description based on online resource; title from home page (viewed on June 17, 2016)
Subject Call center agents -- India -- Social conditions.
Customer services -- Social aspects -- India.
Identity (Psychology) -- India.
Intercultural communication -- India.
International business enterprises -- Social aspects -- India.
Service industries workers -- India -- Social conditions.
Form Electronic book
ISBN 0801464145
9780801464140 (ebook)