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Book Cover
Author Sallaz, Jeffrey J., 1974- author

Title Lives on the line : how the Philippines became the world's call center capital / Jeffrey J. Sallaz
Edition 1st edition
Published New York : Oxford University Press, [2019]
Online access available from:
Oxford Scholarship Online    View Resource Record  


Description 1 online resource (viii, 244 pages)
Series Global and comparative ethnography
Global and comparative ethnography
Contents Introduction -- Job, many lives -- Assembling a labor market -- Mediators unpacked -- Firms : seeing like a call center -- The state : making a middle path -- Labor : seeking the Philippine dream -- Three archetypes -- Responsible women -- Restless gays -- Rooted men -- Conclusion -- Gone baby gone -- The relativity of work -- Appendix: An ethnographic narrative -- Acknowledgements -- Notes -- Index
Summary Dial just about any toll-free number and chances are you'll be talking to a Filipino. In fact, around the year 2005, the country overtook India as the world's "voice capital." Lives on the Line argues that this has nothing to do with wages or accents. Rather, as Jeffrey J. Sallaz shows, there is a perfect match between offshored call centers and educated young Filipinos. For Filipina women and gay Filipinos in particular, call centers are veritable lifelines, and their lives tell us much about contemporary capitalism and the future of work. -- Provided by publisher
Bibliography Includes bibliographical references and index
Subject Call center agents -- Philippines
Labor market -- Philippines
Call center agents.
Labor market.
Social conditions.
Philippines -- Social conditions -- 21st century
Form Electronic book
ISBN 0190630671