Call centers -- Great Britain : Re-organising service work : call centres in Germany and Britain / edited by Ursula Holtgrewe, Christian Kerst and Karen Shire
Call centers -- India -- Personnel management : The next available operator : managing human resources in Indian business process outsourcing industry / edited by Mohan Thite and Bob Russell
Call centers -- Malaysia -- Case studies : The chicken and egg story of a call centre in Malaysia / authored by Alan Fun-Foo Chan (Putra Business School, Serdang, Malaysia), Keng-Kok Tee (MBA Centre, Xiamen University Malaysia, Sepang, Malaysia), Thanuja Rathakrishnan (School of Business and Economics, Universiti Putra Malaysia, Serdang, Malaysia), Jo Ann Ho (School of Business and Economics, Universiti Putra Malaysia, Serdang, Malaysia), and Siew-Imm Ng (School of Business and Economics, Universiti Putra Malaysia, Serdang, Malaysia)
Call centers -- Portugal : Disciplined agency : neoliberal precarity, generational dispossession and call centre labour in Portugal / Patricia Alves de Matos
Call centers -- Slovenia : (Im)politeness at a Slovenian call centre : a cross-media examination / Sara Orthaber
2023
1
Call centers -- Social aspects : Borders in service : enactments of nationhood in transnational call centres / edited by Kiran Mirchandani and Winifred R. Poster
Call centers -- Social aspects -- India : Answer the call : virtual migration in Indian call centers / Aimee Carrillo Rowe, Sheena Malhotra, and Kimberlee Perez