Acknowledgments -- Introduction -- Part I. The impact of emotional intelligence on coaching and development. Chapter 1. Understanding emotional intelligence -- Chapter 2. The role of emotional intelligence in professional success -- Chapter 3. How emotional intelligence raised the bar for coaching -- Chapter 4. Coaching an the diversity of the human experience -- Part II. Coaching fundamentals. Chapter 5. Personal connections: laying the foundation for coaching -- Chapter 6. Improving your descriptive skills -- Chapter 7. So now what do you say? A structured format for coaching -- Part III. From theory to practice : coaching in the real world. Chapter 8. Praise : such a small effort--such a huge return -- Chapter 9. Corrective coaching for job performance -- Chapter 10. Corrective coaching to develop emotional intelligence -- Chapter 11. Preparing for a formal coaching interview -- Chapter 12. Structuring the formal coaching interview -- Chapter 13. The limitations of coaching -- Afterword -- Recommended readings -- Index -- About the author
Summary
Coaching too often focuses entirely on job performance. While important, performance coaching does not do very much to develop exceptional talent or nurture overall growth. This book gives managers the tools to help employees make the leap from solid performer to superstar. It demonstrates how managers can leverage and develop such factors as personality traits, communication styles, and personal behaviors. It gives a clear, accessible, and practical approach to an often elusive subject
Bibliography
Includes bibliographical references (pages 211-213) and index
