| Description |
viii, 159 pages ; 28 cm + 1 computer optical laser disc (12 cm) |
| Contents |
Section One: Introduction -- Why a book on case studies? -- What is the case study method? -- The case study model -- Benefits of using case studies -- How to use this book -- Case study discipline grid -- Supporting the national training packages in the learning environment -- Section Two: Case studies -- 1. The realities of the promotion - Sample questions -- 2. Loading the project team - Sample questions --3. Following the moving scope - Sample questions -- 4. How quickly it sours - Sample questions -- 5. Self-managed team adrift - Sample questions -- 6. The reward gone wrong - Sample questions -- 7. The price of self-study - Sample questions -- 8. Can I help you? - Sample questions -- 9. Responding to stereotypes - Sample questions -- 10. The price paid for ignoring the customer - Sample questions -- 11. Dangerous delegation - Sample questions -- 12. The broken ladder of success - Sample questions -- 13. The old favourite 'exception report' - Sample questions -- 14. The troubled customer - Sample questions -- 15. Too many changes, too fast - Sample questions -- 16. The illusion of a team - Sample questions -- 17. Leading from the front.. . oops - Sample questions -- 18. Barking delegation - Sample questions --19. The negative team - Sample questions -- 20. Transferring the learning - Sample questions -- 21. Not everyone contributes - Sample questions -- 22. The true price of a phone call - Sample questions -- 23. Trainers never arrive late - Sample questions -- 24. Product knowledge-what's that? - Sample questions -- 25. I don't play games - Sample questions -- 26. Drawing out the silent - Sample questions -- 27. The backward talk - Sample questions -- 28. Challenging the guru - Sample questions -- 29. The opinionated one - Sample questions -- |
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30. Delegation gone wrong - Sample questions -- 31. The dangers of humour -- 32. The clean desk - Sample questions -- 33. The wrong role - Sample questions -- 34. The buckling project - Sample questions -- 35. What's in a word? - Sample questions -- 36. Power drunk -Sample questions -- 37. 'You're not paid to think around here!' - Sample questions -- 38. Thanks for the feedback - Sample questions -- 39. Which work is more important? -Sample questions -- 40. The growing span of control - Sample questions -- 41. Will it hurt to change? - Sample questions -- 42. Should we manage or should we lead? -Sample questions' -- 43. Not more semantics! - Sample questions -- 44. Where did you go? - Sample questions 45. Fix it . . . or else! - Sample questions -- 46. Letting the staff drive - Sample questions -- 47. Don't tell me I need a piece of paper! -Sample questions -- 48. Watch what you say and where you say it - Sample questions -- 49. The work expands to fill the time - Sample questions -- 50. Personalising the reward -- Sample questions -- 51. An ethical dilemma - Sample questions -- 52. The cost of keeping quiet - Sample questions -- 53. Everybody's favourite stationery cupboard - Sample questions -- 54. Does merit count in the end? Sample questions -- 55. The life and times of Tori - Sample questions -- 56. Follow that goal - Sample questions -- 57. Renka's way. . . the only way - Sample questions --58. Underpaid and overworked - Sample questions -- 59. This mess is MINE -Sample questions -- |
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60. When the cows stop mooing - Sample questions --61. Why can't I do everything? - Sample questions -- 62. Driven to learn - Sample questions --63. Tell 'em nothing! - Sample questions --64. Another meeting . . . another waste of time -Sample questions -- 65. Double booked - Sample questions -- 66. Whistle blowing . . . BIG time - Sample questions --67. Stealing their clients Sample questions -- 68. Saving the World - Sample Questions -- 69. Learning to fireproof - Sample questions -- Section Three : Strategies, advice and tips to improve training, education and facilitation skills --Mastering the 3 Ps of training- preparation, practice and patience -- Breaking the ice -- Validating their prior knowledge -- Transferring the learning to their workplace -- Maximising the participation Focusing on the learning and not the teaching magic -- Balancing the content, application and outcomes -- Understanding why questions are everything --Drawing out the silent -- Feeding the passion-YOURS -- Controlling the aggressor -- Staging presentations people will listen to -- Giving presentations people will respond to -- Watching your non-verbal messages- they could be letting you down -- Using 'honesty' as a prerequisite Packaging the message with humour, sex or fear Remembering to fine tune the 'atmospherics' -- Having a smile (and a whole lot more) in your voice -- Knowing why personal grooming really is that important? |
| Summary |
This text is a resource for trainers. It includes case studies and vignettes to support learning, as well as strategies, advice, practical tips to improve training, education and facilitation skills. The CD-ROM contains reproducable case studies to enable flexible training delivery options |
| Analysis |
Adult education (Australia ) Business studies Teacher training |
| Notes |
CD ROM in pouch at back of book |
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Installation instructions : Windows 95/98/NT. You will need 'Acrobat Reader 4.05 with Search' installed on your system |
| Subject |
Employees -- Training of.
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Training.
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Case method -- Problems, exercises, etc.
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Management -- Case studies -- Problems, exercises, etc.
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Occupational training -- Problems, exercises, etc.
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Case method.
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Occupational training.
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| Genre/Form |
Problems and exercises.
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| LC no. |
00002345 |
| ISBN |
1740097998 (paperback) |
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