| Description |
1 online resource : illustrations |
| Series |
SAGE Knowledge. Cases |
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SAGE Knowledge. Cases
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| Summary |
Faced with diminished resources and a need to provide enhanced employee email services, the City of Pittsburgh's Chief Information Officer (CIO) had to navigate a stubborn bureaucracy to achieve his objectives. Using an IT-business alignment strategic approach to decide on a suitable IT solution, the City was able to select and deploy a cloud-based system in an objective and uncontested way. The City employed an Analytic Hierarchy Process prioritization methodology, which used various criteria obtained from the stakeholders to develop a decisionmaking framework to select the most suitable cloud solution. The case allows a review of best practices in the cloud solution selection process, using theoretical lenses from the fields of IT alignment, decision-making, and stakeholder management. This case study is particularly useful for learning how strategic decisions to adopt IT are made in public organizations |
| Notes |
Originally Published InMu, E., & Stern, H. A. (2014). The city of Pittsburgh goes to the cloud: A case study of cloud solution strategic selection and deployment. Journal of Information Technology Teaching Cases, 4, 70-85 |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Description based on XML content |
| Subject |
Information technology -- Pittsburgh (Penn.) -- Management -- Case studies
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Cloud computing -- Pittsburgh (Penn.) -- Case studies
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Information technology -- Social aspects -- Case studies
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Cities and towns -- Effect of technological innovations on -- Pittsburgh (Penn.) -- Case studies
|
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Cities and towns -- Effect of technological innovations on.
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Cloud computing.
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Information technology -- Management.
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Information technology -- Social aspects.
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| Genre/Form |
Case studies.
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| Form |
Electronic book
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| Author |
Stern, Howard A., author
|
| ISBN |
9781526477774 |
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1526477777 |
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