| Description |
xxvi, 662 pages : coloured illustrations ; 26 cm |
| Contents |
1. Communication today -- 2. Document design and graphic communication -- 3. Doing and using research -- 4. Letter writing -- 5. Reports and proposals -- 6. Online writing -- 7. Academic writing: the essay -- 8. Nonverbal communication -- 9. Interpersonal skills 1: emotional intelligence, self-talk and assertiveness and the cooperative principle -- 10. Interpersonal skills 2: listening, questioning and feedback, the Johari window and impression management -- 11. Oral communication -- 12. Argument: logic, persuasion and influence -- 13. Negotiation skills -- 14. Conflict management -- 15. Intercultural communication -- 16. Organisational communication -- 17. Public communication |
| Summary |
"Communicating in the 21st Century (C21), 4th edition, is the most comprehensive, resource package developed in the field of communication in Australia. Significantly, it is an original work, not an adaptation of a US or UK text. The author, Baden Eunson, draws on decades of experience in education and industry, building on the success of the previous editions of this text to deliver a total learning package. Excellent interpersonal and communication skills are increasingly in demand by employers in all industries. By studying the content of C21 in professional communication subjects/units/modules, and being given course credit for their studies. This fourth edition contains comprehensive, up-to-date and highly referenced coverage of communication theory continuing to be balanced with extensive practical skill activities. The resource is written in a user friendly, accessible style and is enhanced by informative illustrations. Each chapter is a tightly structured learning unit based on specific objectives, and includes self-assessment tasks, ethical dilemma case studies, review questions and applied exercises."--Jacket |
| Analysis |
Australian |
| Notes |
Includes index |
|
Previous edition: 2012 |
| Bibliography |
Includes bibliographical references and index |
| Has Indexes |
P |
| Subject |
Business communication -- Australia.
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Communication in personnel management -- Australia.
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Business communication.
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Communication -- Research -- Australia.
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Communication in personnel management.
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Communication -- Research.
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Communication -- Social aspects -- Australia.
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Communication -- Social aspects.
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Knowledge management -- Australia.
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Knowledge management.
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| ISBN |
0730315479 |
|
9780730315476 |
|
