Part I: Perspectives on professional communication -- 1. Communication theory and professional practice -- 2. Language and communication practice -- 3. Non-verbal communication: meanings without words -- 4. Intercultural communication -- 5. Professional communication research -- Part II: Communication in organisations -- 6. Concepts and applications in interpersonal communication -- 7. Communicating in groups and teams to achieve professional goals -- 8. Interviewing and negotiating -- 9. Oral reports and presentations -- Part III: Writing skills in professional life -- 10. Writing professionally: process and style -- 11. Academic writing -- 12. Writing for the workplace -- 13. Visual communication
Summary
A tertiary textbook on professional communications, with strong pedagogical features and case studies throughout the text
Analysis
Communication
Notes
Previous edition: 2004
Bibliography
Includes bibliographic references (pages 387-388) and index