Mastering Communication in Social Work: From Understanding to Doing; Series Editor Foreword; Acknowledgements; Introduction; Chapter 1 The Principles of Social Work Communication; Chapter 2 How Communication Works; Chapter 3 Diversity in Communication; Chapter 4 Communication Where There Is Resistance or Reluctance; Chapter 5 'Doing' Communication: A New Approach to Changing How We Improve Practice; References; Subject Index; Blank Page; Author Index
Summary
Communication skills are fundamental to effective social work practice. Accessible and easy-to-read, this book explores how communication works, the factors that influence how effectively we attend to and convey information, and how we can improve our communication. Practice vignettes and exercises for the reader are included throughout
