Front Cover; Contents; Preface; Chapter 1: Equipment and Application Acquisition; Chapter 2: Initial Support and Maintenance; Chapter 3: Hardware Warranty Models; Chapter 4: Software Warranty and Support Models; Chapter 5: Finance and Accounting Issues for Maintenance and Support; Chapter 6: Responsibility for Defect Support; Chapter 7: Postwarranty Hardware Maintenance; Chapter 8: Machine Code and Embedded Software; Chapter 9: Service Parts; Chapter 10: Service Restoration and Support Process; Chapter 11: Building Blocks of the Machine: What Breaks and Why
Chapter 12: Repair Issues by Product TypeChapter 13: Building Blocks of Using the Machine: Software Layers; Chapter 14: Software Support Issues; Chapter 15: Support Restrictions to Control Purchases; Chapter 16: Business Intelligence for Support and Maintenance; Chapter 17: End of Service Life and Obsolescence; Back Cover
Summary
Describing how to avoid common vendor traps, Buying, Supporting, Maintaining Software and Equipment: An IT Manager's Guide to Controlling the Product Lifecycle will help readers better control the negotiation of their IT products and services and, ultimately, better manage the lifecycle of those purchases. The book supplies an inside look at the methods and goals of vendors and their contracts-which are almost always in conflict with end-user goals. The text is set up to follow the way most people experience technology products and contracting decisions. It begins by explainin
