| Description |
1 online resource |
| Contents |
Ch. 1. Closed loop lifecycle planning methodology -- Ch. 2. Overview of closed loop lifecycle planning -- Ch. 3. Acquiring hardware -- Ch. 4. Acquiring software -- Ch. 5. Staging and integration -- Ch. 6. Installation -- Ch. 7. Moves, adds, and changes (MACs) -- Ch. 8. Warranty and maintenance -- Ch. 9. Asset management -- Ch. 10. The help desk -- Ch. 11. Program management -- Ch. 12. Disposing of client devices at the end of life -- Ch. 13. Technology refresh -- Ch. 14. Service-delivery strategies -- Ch. 15. Security and risk -- Ch. 16. Global lifecycle -- Ch. 17. Disaster recovery and business continuity -- Ch. 18. End-user downtime -- Ch. 19. Lifecycle management : business observations -- Ch. 20. Interoperability and prototyping -- Ch. 21. Image management -- Ch. 22. Networking -- Ch. 23. Management tools -- Ch. 24. Tile quantification of benefits and value of closed loop lifecycle planning -- Ch. 25. Closed loop lifecycle planning for servers -- Ch. 26. Industry profiles : lifecycle considerations -- Ch. 27. Overview of user segmentation -- Ch. 28. Technologies in user segmentation -- Ch. 29. Expanding the technologies under a user-segmentation strategy -- Ch. 30. End-user segments -- Ch. 31. User segmentation and the closed loop lifecycle planning model |
| Summary |
BETTER SUPPORT, LOWER COSTS: OPTIMIZE YOUR PC HARDWARE LIFECYCLE, FROM ACQUISITION TO DISPOSAL It typically costs four times as much to support a PC as it does to purchase it--often, even more. The solution: Closed Loop Lifecycle Planning®, Bruce Michelson's comprehensive, proven, best-practice methodology for managing client hardware. Drawing on decades of experience working with Hewlett-Packard's largest and most complex clients, Michelson shows how to monitor and manage lifecycle tasks systematically and coherently-improving efficiency and driving out cost at every phase of your hardware lifecycle, no matter what that hardware is. Michelson shows IT managers how to segment users to provide the right equipment and support at the lowest cost and offers in-depth guidance on controlling the cost of change. His pragmatic approach fully reflects IT's business context and addresses crucial related issues, ranging from service delivery to security and risk management. Coverage includes: The core concepts of closed loop lifecycle planning and transitioning to lifecycle management for the first time Effectively managing all three client lifecycle management "suites": commodity, value, and economic Addressing the business and political challenges associated with PC lifecycle management Optimizing upfront tasks: hardware/software acquisition, interoperability, prototyping, staging, integration, image management, and installation Managing deployed PCs: moves, adds, changes; warranty/maintenance; asset management; help desks; networking; and program management Refreshing technology and securely disposing of hardware at end-of-life Minimizing user downtime and ensuring business continuity Reducing existing costs, avoiding new costs, and learning the broader lessons of closed loop lifecycle planning Register your book and download extra chapters at http://www.awprofessional.com/bookstore/register.asp. Introduction 1 Part I Lifecycle Management 1 Closed Loop Lifecycle Planning Methodology 7 2 Overview of Closed Loop Lifecycle Planning 21 3 Acquiring Hardware 37 4 Acquiring Software 51 5 Staging and Integration 71 6 Installation 85 7 Moves, Adds, and Changes (MACs) 95 8 Warranty and Maintenance 105 9 Asset Management 119 10 The Help Desk 139 11 Program Management 159 12 Disposing of Client Devices at the End of Life 171 13 Technology Refresh 187 14 Service-Delivery Strategies 207 15 Security and Risk 233 16 Global Lifecycle 249 17 Disaster Rec .. |
| Analysis |
Business & Management |
| Notes |
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL |
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Copyright © 2007 Pearson Education, Incorporated 2007 |
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Copyright © 2007 Pearson Education, Inc. 2007 |
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English |
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Print version record |
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digitized 2011 HathiTrust Digital Library committed to preserve pda MiAaHDL |
| Subject |
Microcomputers.
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Computer systems -- Management
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Business -- Data processing.
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Data processing service centers -- Management.
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Microcomputers
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microcomputers.
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Microcomputers.
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Computer systems -- Management.
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Business -- Data processing.
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Business -- Data processing
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Computer systems -- Management
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Microcomputers
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| Form |
Electronic book
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| ISBN |
9780321477149 |
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0321477146 |
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013270210X |
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9780132702102 |
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9780321518538 |
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0321518535 |
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