Title Quality customer service : satisfy customers--it's everybody's job / William B. Martin

Edition 5th ed Published [Rochester, N.Y.] : Axzo Press, ©2009

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Description 1 online resource (ii, 104 pages) : illustrations Series Crisp fifty-minute series book Fifty-Minute series. Contents Winning with the customer -- Showing a positive attitude -- Identifying customer needs -- Providing for the needs of your customers -- Making sure your customers return Bibliography Includes bibliographical references (page 104) Notes In English Print version record Subject Customer services -- Programmed instruction Customer relations -- Programmed instruction BUSINESS & ECONOMICS -- Customer Relations. Customer relations Customer services Genre/Form Programmed instructional materials Form Electronic book ISBN 9781426031199 142603119X

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