2001

Building the customer-centric enterprise : data warehousing techniques for supporting customer relationship management

Imhoff, Claudia.

Chichester : Wiley, 2001

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2002

CRM automation

Goldenberg, Barton J.

Upper Saddle River, N.J. ; [London] : Prentice Hall PTR, [2002]

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2002

CRM Automation

Goldenberg, Barton J., author



 

2006

Customer data integration : reaching a single version of the truth

Dyché, Jill.



 

2007

Customer relationship management : a people, process, and technology approach

Wagner, William P., 1958-

Boston, Mass. : Thompson Course Technology, 2007

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2018

Customer Relationship Management : concept, strategy, and tools

Kumar, V., 1957- author.
Third edition
Berlin, Germany : Springer, [2018]

 

2017

How to win at CRM : strategy, implementation, management

Kinnett, Seth, author.
First edition
Boca Raton, FL : CRC Press, [2017]

 

2020

Implementing Microsoft Dynamics 365 customer engagement : configure, customize, and extend your Dynamics 365 customer engagement for creating effective CRM solutions

Pal, Mahender, author

Birmingham : Packt Publishing, 2020

 

2014

Implementing SAP CRM : the guide for business and technology managers

Kale, Vivek, author

Boca Raton : Auerbach, 2014

 

2015

Implementing SAP CRM : the guide for business and technology managers

Kale, Vivek.

Boca Raton, FL : CRC Press, [2015]

 

2008

Integrating Microsoft CRM 4.0 with Windows SharePoint Services

Singh, Rituraj.



 

2007

Master data management and customer data integration for a global enterprise

Berson, Alex.

New York : McGraw-Hill, [2007]

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