| Description |
1 online resource (ix, 285 pages) : illustrations |
| Series |
Studies in interactional sociolinguistics |
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Studies in interactional sociolinguistics.
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| Contents |
Cover -- Half-title -- Series information -- Title page -- Copyright information -- Contents -- List of Contributors -- 1 Encounters at the Counter: An Introduction -- 1.1 Introduction -- 1.1.1 Why Study Shop Encounters? Some Analytical and Conceptual Issues -- 1.1.2 Situating Shop Encounters in a Broader Context -- 1.1.3 Situating the Study of Shop Encounters in a Genealogy of Studies -- 1.2 Delimiting the Field: What Kind of Shop Encounters? -- 1.3 Markets as Places of Sociability and Culture -- 1.4 Social Relations and Politeness in Shops |
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1.5 The Constitutive Actions of Buying and Selling -- 1.5.1 Ethnomethodological and Conversation Analytic Studies of Shop Encounters -- 1.5.2 Openings -- 1.5.3 Requests -- 1.5.4 Manipulating Products: The Relevance of Objects and Materialities -- 1.5.5 Moving to Closing -- 1.6 The Contributions to This Book -- 1.7 Conclusion -- References -- 2 Approaching the Counter at the Supermarket: Decision-Making and the Accomplishment of Couplehood -- 2.1 Introduction -- 2.2 Introducing a Next Purchasable Item -- 2.2.1 Coordinated Transition from a Previous to a Next Action -- 2.2.2 Concurrent Actions |
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2.2.3 Locating the Counter -- 2.3 Reintroducing a Purchasable Item -- 2.3.1 The Counter as a Locus of Additional Service -- 2.3.2 Negotiating the Purchasability of an Item -- 2.4 Being a Couple at the Counter -- 2.5 Discussion and Conclusions -- References -- 3 Customers' Inquiries about Products: Establishing Grounds for the Decision to Buy -- 3.1 A Customer's Practical Problem: How to Identify Products to Buy -- 3.2 Issues Addressed and State of the Art -- 3.2.1 Designing Actions in Commercial Encounters -- 3.2.2 Referring to Products in Commercial Encounters |
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3.3 The Data and Outline of Analysis -- 3.4 Inquiring about the Type of Product -- 3.4.1 Generic, Plain WH Questions about Products -- 3.4.2 WH Questions with Identifying and Descriptive Elements -- 3.4.3 Polar Questions about the Type of Product -- 3.5 Inquiring about Specific Edible Properties of the Product -- 3.5.1 WH Questions about Ingredients -- 3.5.2 WH Questions with Identifying and Descriptive Elements -- 3.5.3 Polar Questions about Ingredients -- 3.6 Conclusions -- Acknowledgments -- References -- 4 Offering a Taste in Gourmet Food Shops: Small Gifts in an Economy of Sale |
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4.1 Introduction -- 4.2 Formats, Sequence Organization, and Context of Offers -- 4.3 Focus and Data -- 4.4 Locating Offering a Taste within the Encounter: Some Options -- 4.4.1 Requesting vs. Offering a Taste -- 4.4.2 Offering Customized vs. Pre-Cut Taste Samples -- 4.5 Three Sequential Environments for Offering a Taste -- 4.5.1 Requesting Advice -- 4.5.2 Asking Questions -- 4.5.3 Claims of Not Knowing -- 4.6 Rejected Offers -- 4.6.1 Offering a Taste in Openings -- 4.6.2 Offering a Taste after a Decision Has Already Been Made -- 4.7 Discussion and Conclusion -- Acknowledgments -- References |
| Summary |
"This volume focuses on interactions in shops, exploring the dynamics of conversation between sellers and customers. Beginning with the emergence of a 'need' for a product before the request to a seller is actually made, all the way through to the payment phase, it explores the rich and deeply methodical practices employed by customers and sellers as they go about the apparently mundane work of buying and selling small items. It looks at how seller and customer interact both verbally, and by means of manipulating the material objects involved, across a range of different kinds of purchase. Providing new insights into multimodal human interaction and the discourse of commercial activity, it aims to bring about a new understanding of the fundamental ways in which economic value, possession and ownership is achieved"-- Provided by publisher |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Description based on online resource; title from digital title page (viewed on January 31, 2023) |
| Subject |
Consumer behavior.
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Business communication.
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Interpersonal communication.
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Customer relations -- Social aspects
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Retail trade -- Social aspects
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LANGUAGE ARTS & DISCIPLINES / Linguistics / Sociolinguistics.
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Business communication
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Consumer behavior
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Interpersonal communication
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Retail trade -- Social aspects
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| Genre/Form |
Electronic books
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| Form |
Electronic book
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| Author |
Fox, Barbara, editor.
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Mondada, Lorenza, editor.
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Sorjonen, Marja-Leena, editor.
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| LC no. |
2022023680 |
| ISBN |
9781009216012 |
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1009216015 |
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9781009216005 |
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1009216007 |
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